The PSA functions as the administrative contact for a client during any one visit to a SFVAHCS division. The PSA is the initial contact point for veteran/sharing agreement/CHAMPUS clients accessing the VA system for the first time, or re-accessing the system after an absence from VA Care.

Duties

Duties include but not limited to: Greets and receives applicants and determines his/her status in the VA system. In the case of a new patient, the incumbent must determine eligibility based on the correct application of current regulations, directives and CBA guidance governing entitlement to medical benefits. Reviewing all available documentation and data bases, such as, DD-214, VIS, etc. The incumbent is responsible for identifying critical facts and any special eligibility status such as, Service Connection, Combat Veteran, POW, Purple Heat, Agent Orange, etc. Verifies eligibility determinations thereby assuming responsibility in committing the United States Government to provide or deny care being requested. Advises the veteran of his/her eligibility status and enrollment Priority Group for VA Health Care, explaining his /her billing co-payment status, including how his/her private insurance may affect his/her VA billing co-payments. The incumbent also will advise the veteran if he/she is determined to be ineligible of their appeals rights and procedures in writing and assist them to submit a notice of disagreement. Incumbent carefully determines client's 3rd party health insurance benefits and enters accurate information in the DHCP system. Work Schedule: MONDAY THROUGH FRIDAY 07:30AM - 04:00PM Position Description Title/PD#: Program Support Assistant/PD08952S Physical Requirements: The work requires some physical effort such as standing, walking, bending, or sitting. There are no special physical demands. The employee works in an office setting involving everyday risks or discomforts. Normal safety precautions are required. This job will close when we have received 50 applications which may be sooner than the closing date.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position applicants must meet all requirements by the closing date of this announcement. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of medical terminology by the incumbent, due to the technical nature of language utilized by most providers, including physicians, the hospital as well as insurance carriers. Knowledge of proper English grammar, spelling and punctuation. Knowledge of the composition of the consolidated health record so as to recognize documentation of episodes of care. Knowledge of VA eligibility guidelines and procedures. Knowledge of laws governing release of information activities, Privacy and Freedom of Information Acts. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address San Francisco VA Medical Center 4150 Clement Street San Francisco, CA 94121 US
• Name: Sara Flores
• Phone: 369-873-3561
• Email: [email protected]