This position is located in the Office of the Ombuds, Office of the Secretary (S/O) whose mission is to handle workplace conflicts that are not currently in a formal process and help employees identify mutually satisfactory solutions. S/O facilitates and supports a fair, equitable workplace that ensures the essential well-being of the Department of State workforce.

Duties

Ensures that the Office mission, vision, and values are communicated to the team members and integrated into the team's strategies, goals, objectives, work plans, and work products and services. Leads the team in identifying, distributing, and balancing workload and tasks among employees in accordance with established workflow, skill level and/or occupational specialization. Provides expert advice and assistance to employees and managers, program administration, and case managers in matters related to conduct, performance, and dispute resolution. Serves as dispute resolution practitioner who provides confidential and impartial assistance to facilitate achieving sustainable resolution early, efficiently, and effectively. Provides training on a variety of topics to include communication, conflict resolution, and the Department's Anti-Bullying Policy for DOS workforce to include employees and leaders of all levels.

Requirements

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Top Secret security clearance.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit: www.dhs.gov/E-Verify/

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement.   NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants must have 1 year of specialized experience equivalent to the GS-13 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience analyzing conflict situations to determine the applicability of the range of laws, regulations, policies, and precedents. Experience providing expert advice and guidance on addressing and resolving workplace conflicts. Experience developing and delivering trainings or presentations in the areas of collaboration, communication, and conflict resolution. There is no substitute of education for specialized experience for the GS-14 position.

Education

Education requirements do not apply to this vacancy announcement.

Contacts

• Address U.S. Department of State 2201 C Street, N.W. Attn: S/ES-HR, Suite 7507 Washington, District of Columbia 20520 United States
• Name: Jane Keon
• Phone: (202) 316-7485
• Email: [email protected]