If you want to play a dynamic role in a fast-paced and challenging environment, then consider joining our team! The ideal candidate will have training and education in nutrition. Critical thinking, effective communication, flexibility of schedule, and excellent customer service skills are critical elements of this position.

Duties

As a Health Technician (Call Center), your typical work assignments may include: Receiving patient calls for room service; processing, communicating, and coordinating meal requests in a fast paced environment. Notifying patient care staff to alter diet orders as required. Ensuring meal orders for patients are entered efficiently and accurately using a computerized or manual system. Verifying requested items are in compliance with the diet orders and instructions in patients' file. Evaluating all menu choices for diet orders, allergy compliance, and nutritional limits, and ensuring patients are receiving a balanced meal plan. Contacting medical staff such as nurses and dieticians to inform them of any changes and clarifications concerning patient meal requests.

Requirements

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)
• Applicants must meet all qualification requirements by the closing date of this announcement.
• Males born after December 31, 1959 must be registered with the Selective Service.
• If selected, you must pass a pre-employment medical examination, provide evidence of immunization, and be free from communicable diseases.
• You must be able to lift and move items weighing approx. 35 lbs, in addition to kneeling and stooping.
• This position requires weekend hours, regular or rotational shifts, and Holidays.
• This is a Bargaining Unit position.
• Occasional risks include exposure to contagious diseases, slippery floors, and irritant chemicals. The incumbent may have to use protective clothing such as masks and gowns when entering patient rooms.
• This position has on-call or call-back requirements.

Qualifications

You qualify at the GS-05 level, if you meet one of the following qualification requirements: A. Completion of a 4 year course of study leading to a bachelor's degree with a major study or at least 24 semester hours that are directly related to the work of the position (i.e. food, nutrition, or dietetics). OR B. You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-04 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: reviewing and verifying diet orders; communicating with patients and patient care staff regarding diet restrictions and nutrient goals; and using computerized systems to enter patient and nutrient related information. OR C. A combination of post high school education and specialized experience that meets the qualification requirements for this position. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12388288

Education

If you qualify based on education in lieu of specialized experience, you are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed and grades. Unofficial transcripts will be accepted in the application packages. Official transcripts will be required from all selectees prior to receiving an official offer. Click here for information on Foreign Education.

Contacts

• Address National Institutes of Health 6701 Rockledge Drive Bethesda, MD 20892 US
• Name: NIH HR Service Desk Branch E
• Email: [email protected]