This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Veterans Integrated Service Network 6 (VISN 6) at the Hampton VA Medical Center (VAMC) in Hampton, Virginia, within the Business Office Department. The Hampton VA Medical Center is a general medical surgical facility servicing a 15-county area in eastern Virginia and a 10-county area in northeastern North Carolina and has a Veteran population of more than 220,000 Veterans.

Duties

Develops, administers, evaluates, and reviews training programs for facility-wide Veteran/Employee Experience initiatives and VEO personnel, as well as, for associated CBOCS. Develops original course content and modifies it utilizing feedback from pre and post assessments. Determines the need for additional subject matter information during the development of course/training content and related materials. Develops and modifies courses, sets training priorities, and researches and recommends new or alternative training sources related to Veteran and Employee Experience in addition to the VEO workforce. Course materials include lesson plans, competencies, presentations, visual aids, standard operating procedures (SOP), training manuals, and practical exercises. Develops, reviews, analyzes, implements, adapts, conducts and evaluates training materials, training courses, and overall training programs related to subject matter areas/topics such as: PATS, SAIL, SHEP, V-Signals, Own the Moment, VA Voices. World Class Academy for new employees, as well as training on new directives and processes that interrelate within the VEO and/or other services. Develops the facilities Veteran Experience training plan on an annual basis, as well as a monthly training calendar documenting the days, times and locations of training programs for each initiative. Develops, updates and presents training policies, guidelines, instructional materials, methods, etc. for VEO training programs and provides instructions regarding on-line training methods. Training materials, courses, and programs are presented/delivered utilizing current technologies, software, and equipment. These include web conferencing, e-learning Talent Management Software (TMS) and other computer-based learning. Assesses the quality and effectiveness of training programs for continuous improvement, which requires the incumbent to monitor and review newly released VHA Directives, policy letters, and initiatives. Conducts and evaluates facility-wide Veteran/Employee Experience training needs assessments in order to provide guidance to the VEO's leadership on establishing and operating internal training programs, developing or obtaining/purchasing training aids, and selecting appropriate training resources. Coordinates orientation activities for VEO personnel and Veteran Experience related orientation activities for other Service Lines and prepares materials designed to acquaint new employees with the organization's mission, structure, history, objectives, and policies. Facilitates the development and maintenance of Standard Operating Procedures (SOPs) for all positions and processes within VEO. Serves on facility and VISN-wide committees and represents VEO training operations, providing information and assistance as needed. Performs tracking and training audits for VEO and facility staff that have received or will receive training related to the Veteran/Employee Experience. Incumbent will have TMS administrator duties and have an advanced working knowledge of excel in order to maintain accurate tracking documents of training. Incumbent will be fully aware of VEO initiatives that will be rolled out and will strategically work with each Service Line to ensure the appropriate amount of training is provided and tracked on a quarterly and yearly basis. Other related duties not listed above may be assigned. Work Schedule: Monday- Friday 8:00am-4:30pm Telework: Not Eligible for Telework. .Virtual: This is not a virtual position. Position Description/PD#: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/07/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For the GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. This occupational series has an Individual Occupational Requirement (IOR). An IOR is a basic requirement that must be met in order to qualify for entry into this job series, and it is something that can't be waived. For the Training Instruction, 1712 Occupational series you must meet the following educational background and/or work experience. Please select the appropriate response below Examples of qualifying specialized experience include: Teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment in the appropriate field(s). Supervising or administering a training program. Development or review of training/course materials, aids, devices, etc., and evaluation of training results. Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis. You may qualify based on your experience and/or education as described below. GS-11 experience you must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to developing and implementing of ongoing Veteran & Employee Experience training programs for all employees within the Hampton VAMC main facility, four Community Based Outpatient Clinic (CBOCs), and personnel within the VEO; Training program subject matter areas/topics include, but are not limited to: Strategic Analytics for Improvement and Learning (SAIL), Survey of Healthcare Experiences of Patients (SHEP), Veteran Signals (V-Signals), Patient Advocate Tracking System (PATS), Veteran Experience Initiatives, New Patient Orientation, discipline specific training on the Veteran Experience, Employee Engagement Initiatives, new VEO initiatives, pertinent directives and processes and mandatory miscellaneous training; will align all training initiatives to VISN, facility and department strategic planning; responsible for conducting training audits of VEO personnel and Service Level Liaisons and develop tracking mechanisms to track training related to the Veteran/Employee Experience. OR, Education: Applicants may substitute education for the required experience. if related. GS-11 you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related.. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 2 full years of progressively higher level graduate education.. You will be rated on the following Competencies for this position:CommunicationComplianceDeveloping OthersEducation and TrainingEmployee DevelopmentExperience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required including movement throughout the medical center.For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Hampton VA Medical Center 100 Emancipation Drive Hampton, VA 23667 US
• Name: Antonio Deans
• Phone: 951-234-6167
• Email: [email protected]