Incumbent serves as a Program Support Assistant for the New York Harbor HCS, seated at the Manhattan, NY campus , in the Social Work service healthcare for homeless veterans ( HCHV) program, performing a variety of administrative and management support duties and functions which are essential to the work of the organization and necessary to assist in the effective delivery of clinical social work services.

Duties

- Responsible for a variety of clerical, and administrative duties ( such as typing emails, using TEAMS to contact social workers, logging metro cards or doing an inventory of donated items) related to the operations of Social Work Service, including the homeless programs. - Responsible for greeting, looking up, and referring walk-in and call-in veterans to the appropriate social work personnel. - Communicates any clinical issues from screening the veteran and checking the welfare of the veterans. - Provides information management and coordination about how to direct veterans to appropriate locations in the medical center or community to ensure the flow of communication. - Coordinates referrals for HCHV and maintains contact with referring clinicians regarding the status of referrals. - Responsible for filing, retrieval and dissemination of data relating to the HCHV program which are required for the VA's HOMES national database of homeless veterans. - Assist program staff in performing community outreach in support of the homeless services program, outreaches and assist eligible veterans to enroll for VA health care and provides an orientation to VAMC services. - Perform additional duties as assigned. Work Schedule: 8am-4:30pm, Monday-Friday Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD49602O Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/03/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge of computer skills and office automation systems such as electronic mail, spreadsheets, and database management systems. A strong key board skill is required to perform word processing and other computer-based duties e.g., use of MS Office software programs. Superior interpersonal written and oral communication and basic interview skills are required to communicate effectively and sensitively with troubled patients and families. Knowledge of and the ability to use the VA scheduler. You will be rated on the following Competencies for this position: Administration and ManagementData ManagementOral Communication Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Requires walking, standing and sitting and occasional lifting of and/or carrying objects up to 20 pounds. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address VA NY Harbor Healthcare System 423 East 23rd Street New York, NY 10010 US
• Name: Shalonda Hinds
• Phone: 518-225-6701
• Email: [email protected]