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Duties

WHAT IS THE TS - OPERATION SUPPORT DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Services Operation Support The following are the duties of this position at the full working level. Analyzes strategic business objectives and develops, recommends, and implements learning approaches to meet organizational priorities. Prepares recommendations and implements project plans to meet long and short-range business goals. Assesses the impact of new programs and legislative changes on existing products, services, and resources. Presents findings through consolidated status reports, oral presentations, memoranda, and other documents as required. Recommends to management those learning approaches that resolve gaps. Creates innovative methods/products/services in areas where traditional methods have been ineffective or are not applicable. Stays current with state-of-the-art developments, trends, and outlooks in adult learning. Analyzes, plans, organizes, reviews, revises, evaluates, and provides technical direction on computer based training and on-line help components of performance support systems. Completes performance support systems analyses for projects in occupational or administrative subject matter areas, and develops prototypes and other novel performance support tools. Negotiates with all levels of management regionally and nationally to secure resources for each project. Provides technical oversight, direction and guidance to team members assigned to interactive media development projects. Provides input to supervisor on team member performance. Determines sources of information, suitability and educational adequacy of materials and methods. Analyzes previous course evaluations and determines the best methods of presentation for the complete course/module.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE GS-13: You must have one year of specialized experience equivalent to the grade 12 level in the Federal government. Experience with learning and education concepts, practices and approaches related to course design and development. Experience in education practices, and techniques to develop complete training and support courses. Experience with performance support tools to plan and direct the development system components including on-line help and computer based training. Experience with training systems and computer-assisted training applications such as ELMS and CENTRA and automated systems to provide technology enabled learning. Experience in analytical and evaluative techniques sufficient to identify, evaluate and make recommendations to resolve complex problems such as looking at feedback from courses, technology problems, and assisting other team members with issues related to learning and education projects. Experience with negotiation and conflict resolution techniques to collaborate in a team environment. Oral and written techniques to develop course material and prepare and deliver briefings, and experience managing/leading teams involved in the development of training products. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address TS - Operation Support 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748