This position serves in Ambulatory Care and Processing Service hand has full responsibility for organizing, planning, directing and controlling work related to processing applications for medical benefits, reception, determining eligibility, admitting, outpatient clinic scheduling and processing commitments, transfer of patients, beneficiary travel,, and public relations.

Duties

As a Supervisory Medical Administration Specialist, you will: Assists in formulation and development of major administrative policies for the Ambulatory Care program and file unit. Evaluates areas where policies and operations procedures are needed or revisions are indicated. Develops written operating procedures and schedules to guide employees in their work, provides training, assigns and coordinates the work. Establishes priorities, schedules and deadlines for routine and special work assignments and monitors the quality and quantity of work performed. Responsible for preparing replies to Congressional inquiries, and correspondence relating to inquiries from veterans, family members of veterans, service organizations, other VA hospitals, and private providers of medical and dental care where the inquiries relate to Ambulatory Care functions. Conducts processing time studies, internal audits, studies to meet accreditation/JCAH requirements, special purpose functional reviews and studies to identify ways to control or reduce costs, implements indicated changes and coordinate them with other services involved. Responsible for the personnel administration of all employees assigned to the section including, but not limited to, leave approval and scheduling, performance appraisals, establishing performance standards and position descriptions, maintaining and improving employee morale and motivation and resolution of grievance and complaints. Directly supervises four Supervisory Medical Support Assistants (GS8) four Administrative Officers of the Day (AODs) GS7/9, irregular tour. Develops short and long-range projections for monthly, quarterly and annual budget requirements for four (6) control points for the beneficiary travel program. Work Schedule: Monday - Friday, 7:30am - 4:00pm, Subject to change based on the needs of the Agency. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administration Specialist/PD071440 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/30/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Application of a wide range of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness or the improvement of complex management processes and systems; Applying a extensive knowledge of the range of administrative laws, policies, regulations, and precedents applicable to the Ambulatory Care and Processing; Experience in organizing, planning, directing and controlling work related to processing applications for medical benefits, reception, determining eligibility, admitting, outpatient clinic scheduling and processing commitments, transfer of patients, beneficiary travel, and public relations related to these programs.; and Experience in personnel administration/Human Resources including, but not limited to, leave approval and scheduling, performance appraisals, establishing performance standards and position descriptions, maintaining and improving employee morale and motivation and resolution of grievance and complaints. This experience must be supported by your resume to be creditable. You will be rated on the following Competencies for this position: Administration and ManagementCommunicationLeadershipPlanning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The physical demands are require moderate amounts of walking, standing, bending or stooping. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address New Orleans VA Medical Center 2400 Canal Street New Orleans, LA 70119 US
• Name: Kathy Carroll
• Phone: 813-503-7921
• Email: [email protected]