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Are you looking for a INFORMATION TECHNOLOGY SPECIALIST (INET/CUSTOMER SUPPORT)? We suggest you consider a direct vacancy at United States Fleet Forces Command in Naval Base, Norfolk. The page displays the terms, salary level, and employer contacts United States Fleet Forces Command person

Job opening: INFORMATION TECHNOLOGY SPECIALIST (INET/CUSTOMER SUPPORT)

Salary: $104 861 - 136 323 per year
Relocation: YES
Published at: Apr 18 2024
Employment Type: Full-time
You will serve as an INFORMATION TECHNOLOGY SPECIALIST (INET/CUSTSPT) in the DIRECTOR FOR COMMAND, CONTROL, COMMUNICATIONS & INTELLIGENCE (C4I) (N6) INFORMATION MANAGEMENT DIVISION (N66) of TASK FORCE 82.

Duties

You will serve as the Principal Manager for all COMSUBFOR, COMSUBLANT and supported staffs in the implementation and management of the Navy’s FlankSpeed environment, which is maintained in the DOD Microsoft Azure Network. You will serve as the Webmaster and establish protections as appropriate to control authorized access to portals to include restricted unclassified Naval Nuclear Propulsion Information (NNPI) content hosted by the Command websites. You will be responsible for building and maintaining Command websites and portals (hosted on both the Non-Classified Internet Protocol Router Network (NIPRNet) and Secret Internet Protocol Router Network (SIPRNet) domains). You will monitor uptime and service advisories for COMSUBLANT and subordinate commands, informing the Branch Chief of issues and outages. You will assist COMSUBLANT and subordinate commands with updating personnel listings on command websites, as well as assisting IT Support in providing support for global access lists, directories, and workflows. You will monitor, capture and display web analytics and statistics (usage metrics) of the Command websites, using that information to drive performance improvements.

Requirements

  • Must be a US Citizen.
  • Must be determined suitable for federal employment.
  • Must participate in the direct deposit pay program.
  • New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
  • Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
  • Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
  • Males born after 12-31-59 must be registered for Selective Service.
  • You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
  • Successful completion of a pre-employment drug test (including marijuana) is required. A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or fail the test. You will be subject to random testing.
  • This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
  • You will be required to submit to Polygraph Testing.
  • Incumbent will participate in continuous professional development program as described in DoDM 8140.03.
  • An annual 20 hour minimum of Cyber Workforce related continuous professional development must be documented and completed in a current individual development plan signed by both the employee and supervisor.
  • This position requires Information Assurance Manager (IAM) Level I Certification (Security Plus or GLSC is required).
  • Upon request of the Information Assurance Manager (IAM), the employee shall provide documentation supporting the information assurance certification status.
  • This position is designated as a Cyber IT/Cybersecurity Workforce position.
  • You must obtain, maintain the credentials as described in SECNAV M-5239.2 for specialty Information Systems Security Manager, Cybersecurity Management level Intermediate within 12 months of appointment.

Qualifications

I have one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Troubleshooting, modifying and mitigating complex problems to improve IT systems. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Resolving software or hardware malfunction or training needs, access or password issues and processes, and delivery of IT services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Training technical and non-technical personnel on IT procedures and processes. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Evaluating alternative methods and new approaches to resolving customer IT issues. In addition to demonstrating the four competencies above, your resume must demonstrate at least one full year (52 weeks) of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Experience and mastery level knowledge as a Webmaster using the following key technologies: O-365, PowerBI Tools, Azure Environment; HTM, HTTP, XML, Cascading Style Sheets (CSS), Active Server Pages (ASP) and ASP.NET. Experience and mastery level knowledge of and skill in applying non-tactical software development, modification, deployment, concepts, principles, methods and practices. Experience and knowledge in applying project management principles, methods, and practices including developing plans and schedules, estimating resource requirements, defining milestones and deliverables, and monitoring activities. Experience and knowledge in applying information assurance standards in website development and maintenance. Experience demonstrating superior proficiency and ability in oral and written communication techniques sufficient to articulate requirements, schedules, policies, procedures and milestones. A Bachelor of Science degree in Information Management or Computer Science related fields is desirable. NOTE: THIS INFORMATION MUST BE SUPPORTED IN YOUR RESUME TO BE CONSIDERED FOR THE POSITION. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

Undergraduate or Graduate Education:
Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management
or
degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Must provide a college transcript from an accredited institution with your application for it to be considered.

Contacts

  • Address TASK FORCE 82 Commander Task Force 82 Norfolk, VA 23501 US
  • Name: Department of Navy EIC
  • Email: [email protected]

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