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Duties

As a Lead IT Specialist (Customer Support) you will: Ensure that the organization's strategic plan, mission, vision and values are communicated to the team. Articulate and communicate to the team the assignment, project, problem to be solved, actionable events, milestones, and/or program issues. Coach the team in the selection and application of appropriate problem-solving methods and techniques. Lead the team in identifying, distributing and balancing workload and tasks among employees in accordance with established workflow. Train or arrange for the training of team members in methods and techniques of team building and working in teams to accomplish tasks or projects and provide or arrange for specific administrative or technical training necessary for accomplishment of individual and team tasks. Monitor and report on the status and progress of work, checking on work in progress, reviewing completed work to see that the supervisor's instructions on work priorities, methods, deadlines, and quality have been met. Serve as coach, facilitator and/or negotiator in coordinating team initiatives and in consensus building activities among team members. Provide expert technical support and assistance to CDC staff in one or more Coordinating Centers and Centers/Institute/Offices (CIOs).

Requirements

Qualifications

All qualification requirements must be met by the closing date of the announcement. Minimum Qualifications: To qualify at the GS-13 grade level, you must have at least one year of specialized experience at or equivalent to the GS-12 grade level, which must include the following experience: overseeing services to customers as it relate to IT coordination with installing, maintaining desktop software and assisting with software issues. And I have IT-related experience demonstrating each of the four competencies: Attention to Detail, Customer Service, Oral Communication and Problem Solving. .Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected.

College or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. For more information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address OCOO-OCIO-CEO-CUSTOMER ASSISTANCE BRANCH 1600 CLIFTON RD NE ATLANTA, GA 30333 US
• Name: CDC HELPDESK
• Phone: (770) 488-1725
• Email: [email protected]