The position manages the Health Care Systems transportation program including supervision of Veterans Transportation Service schedulers, drivers, beneficiary travel clerks and other related staff. Also manages Beneficiary Travel, Special Mode and ensures that the Beneficiary travel policy, audit process, remediation reporting comply with regulatory guidance and assures program compliance and effectiveness.

Duties

Major Duties include but is not limited to: Manages the Veteran Transportation Program (VTP) and services by planning, developing, evaluation, marketing and directing administrative activities in multiple programs related to the transportation systems for metropolitan as well as rural/remote beneficiaries eligible for travel Develops, analyzes, advises on, or improves the effectiveness work methods and procedures, manpower utilization, distribution of work assignments, delegation of authority, management controls, information and documentation systems, and similar functions of management Interprets and implements VHA VTP policies and procedures pertaining to transportation among the multiple programs Acts as the advisor to leadership and managers and the VTP regarding VHA directives, regarding VHA directives, policies and Standard Operating Procedures concerning Beneficiary Travel, Special Mode Transportation Assures efficiency and customer satisfaction, including scheduling of activities, daily monitoring of the operation of the programs, measuring outcome of services provided by reviewing and analyzing data, routinely reviewing beneficiary travel reports Makes recommendations for improved transportation efficiencies and effectiveness; reviews patient satisfaction surveys, performance measures and operational costs Develops transportation resource networks of benefit to Veterans and beneficiaries and utilizes multiple venues to inform and educate Veterans and beneficiaries of these resources Resolves needs of Veteran patients with the patients' provider, nursing, family or other medical facilities Responsible for managing, evaluating and addressing all patient transportation activity at the site, including Beneficiary Travel, Special Mode Transportation, Inter-Facility patient transfers, discharge transportation, contract and fee arrangements for patient transportation and all associated patient transportation activity Provides outreach to community transit authorities and develops Memorandums of Understanding (MOU's) for cooperative relationships with local/regional recipients of the Veterans Transportation/Community Living Initiative (VT/CLI) grants Develops an acceptable VTS Business Plan Participates with VISN and national work groups in the analysis and development of policy material Develops management plans, procedures, HCS policy memorandums, Standard Operation Procedures and methodology at the Health Care System (HCS) Participates in complex and special studies for and/or recommends changes for improvements in work methods, policy and procedures Analyzes and evaluates transportation functions and activities being considered for conversation to contract operators Identifies resources (funding, equipment, facilities) required to support varied level of program operations, including community, regional, state and other federal transportation programs and resources Reviews administrative audits and investigative reports to recommend appropriate changes or corrective action required Conducts special cost benefits analyses, studies, reports, surveys, inquires, and evaluations of various modes of beneficiary transportation at the HCS, including special mode, ambulance, contracted, donated/collaborative, etc. Prepares replies to inquiries from Members of Congress, other Government agencies and individual Veterans or their representatives as the issues pertain to beneficiary transportation performs/coordinates personnel actions, maintains personnel-related records such as performance ratings, position descriptions, awards and proficiencies for Veterans Transportation Program staff Performs analysis of budget requests to include techniques such as cost-benefit analysis or exploring alternative methods of funding Manages the HCS transportation program quality assurance process coordinates the preparation and submission of recurring weekly, monthly, quarterly and annual performance improvement reports, management briefings, summaries, and a wide variety of non-recurring reports Performs the administrative and personnel management functions relative to staff supervised Performs other duties as assigned Work Schedule: Monday - Friday, 7:30 am - 4:00 pm Virtual: This is not a virtual position. Position Description/PD#: Supervisory Mobility Transportation Specialist/PD21603-0 Relocation/Recruitment Incentives: NotAuthorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement, 04/19/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 30 days of the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Individual Occupational Requirements (IOR): This occupational series has an IOR to qualify. Applicants must meet the IOR as well as the specialized experience at the GS-09 grade level. The IOR for this vacancy is: Education - Undergraduate and Graduate Education: Major study -- accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the position. Transcript Required or Specialized Experience (for positions above GS-5): Experience that demonstrated a knowledge of the transportation function(s) of the position to be filled. Applicants must meet the IOR AND the specialized experience for the GS-09 grade level below. GS-09 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience that demonstrated a knowledge of the transportation function(s) of the position to being filled such as manages transportation program and services in multiple programs related to the transportation systems for metropolitan as well as rural/remote beneficiaries eligible for travel; Assures efficiency and customer satisfaction, including scheduling of activities, daily monitoring of operations, and measuring the outcome of services; Performs extensive and in-depth reviews on a routine basis of transportation activities process and vehicle and equipment inventory and maintenance records; Conducts special cost benefits analyses and evaluations of various modes of beneficiary transportation, including special mode, ambulance, contracted, donated/collaborative, etc.; Monitors patient satisfaction surveys, reports areas of concern to and recommends improvements strategies. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Transcript required with application OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first two years (36 semester hours) of graduate education. You will be rated on the following Competencies for this position: Administration and ManagementTechnical CompetenceTransportationVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Travel will be required on a periodic basis. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VA Portland Health Care System 3710 Southwest US Veterans Hospital Road Portland, OR 97239 US
• Name: Merlinda Winbush
• Phone: 702-791-9000 X14083
• Email: [email protected]