This intermittent position is located in the Mid America Program Service Center, 601 E 12th St, Kansas City, MO 64106. This position is being filled on a temporary basis. The full performance level of this position is GS-11.

Duties

Claims Specialists conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements. In addition, they resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA; and use state of-the-art technology to access and update claims information.

Requirements

• U.S. Citizenship required
• Selective Service Registration, if applicable (www.sss.gov)
• Fingerprinting and Background and/or security investigation required
• Job offers are contingent on fingerprinting background / security investigation results
• Relocation expenses will not be paid
• All qualifications requirements must be met by the closing date of the announcement
• Proof of ICTAP/VEOA/Military Spouse eligibility required
• Must pass Competency Assessment Interview Process (CAIP) Interview

Qualifications

Applicants must have 52 weeks of specialized experience at the next lower grade level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. GS-11: Fifty-two weeks of specialized experience at least equivalent to the GS-9 level. Examples of specialized experience include developing, examining, investigating or authorizing of claims under a program for SSA benefits, health insurance, pension plan, income maintenance or related programs. Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12 month period, you will be credited with 6 months of experience). Applicants must also meet the following Selective Placement Factor(s) to qualify for this position: COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. Panel interviews may be conducted via video conferencing software, if technically feasible. Qualification requirements must be met by the closing date of this announcement. Time in grade requirement (ICTAP Eligibles Only) must be met by the closing date of this announcement. GS-11: Applicants for promotion must have 52 weeks at the GS-9 or higher. In addition to the minimum qualifications, applicants must be eligible under ICTAP or Certain Military Spouse.

Education

GS-11: Ph.D. or equivalent doctoral degree, or successful completion of three full years of progressively higher level graduate education leading to a Ph.D. or equivalent degree, or LL.M.

Substituting Education: If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education prior to being appointed. NOTE: Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services

Combining Education and Experience:

GS-11: Experience and graduate level education beyond the second year may be combined to meet the minimum qualification requirement.

Note: One year of full-time graduate education is considered to be the number of credit hours that the school you attended has determined to represent one year of study. If this information is not provided, we will consider 18 semester/27 quarter hours to be equal to one year of full-time graduate study.

If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position. Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.

Contacts

• Address Region VII PSC Richard Bolling Federal Building 601 East 12th Street Kansas City, MO 64106 US
• Name: April Harrison
• Phone: 816-936-5820
• Email: [email protected]