This position is located in the Visitor Engagement Office, Center for Learning, Literacy and Engagement Directorate, Office of the Librarian. The position description number for this position is 405411. The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area. This is a supervisory, non-bargaining unit position. Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.

Duties

The Chief of Visitor Engagement (CVE) reports to the Director of Learning, Literacy and Engagement. The CVE is responsible for maintaining a high quality accessible and engaging visitor experience through delivery of world-class service standards, setting long and short term goals and implementing strategies for leveraging the institutions resources and services. The CVE develops and oversees policies and procedures, management and implementation for information/orientation operations throughout the Library campus, including the information desks and other public spaces throughout the buildings. The CVE oversees onsite visitor studies; makes recommendations and implements new services, programs and products for the visitors from planning the visit, arrival, onsite experience, and post-visit. Manages visitor engagement staff and volunteers; and provides oversight of a variety of services and programs designed to enhance visitor engagement at the Library so that its diverse visitors (almost two million annually), including Members of Congress and their constituents, special guests, official and professional visitors, foreign dignitaries, and researchers, can make personal connections to the Library. The Office works closely with all Library service units/divisions especially offices within CLLE, the Center for Exhibits and Interpretation, Communications, Congressional Relations Office, Facilities, Security, Office of the Chief Information Officer, Library Shop, and Architect of the Capitol to ensure that visitor programming is coordinated with the institution’s strategic goals and operations while being responsive to the interests and expectations of the visiting public and special guests.

Requirements

Qualifications

Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision. Ability to supervise and lead a diverse workforce.** Ability to provide program management, evaluation, and oversight.** Ability to develop innovative business strategies and build coalitions.** Ability to interact collaboratively and serve as a program liaison. Ability to analyze problems and make recommendations. Ability to communicate in writing. Ability to communicate effectively other than in writing.

Contacts

• Address LIBRARY OF CONGRESS 101 Independence Ave. SE LM-107 Washington, District of Columbia 20540 United States
• Name: Customer Service Center
• Phone: 202-707-5620
• Email: [email protected]