The Supervisory Management and Program Analyst will report directly to the Deputy Director of the Health Eligibility Center (HEC) and reviews the design, development, implementation, modification, and maintenance of data reporting, analytics, and integrity of HEC programs. The Supervisory Management and Program Analyst is also responsible for providing expert advice on the quality, compliance, and corrective action program evaluation and measurement though a Quality Assurance program.

Duties

Major Duties Include (but are not limited to): Develops new ways to resolve major administrative problems and evaluates and makes appropriate recommendations to ensure successful program implementation; Coordinates with agency leadership and managers to develop plans that will resolve serious business process issues and situations; Reviews the design, development, implementation, modification, and maintenance of data reporting, analytics, and integrity of agency programs; Develops common data sets that allow a more complete and full understanding of agency departments and their programs; Defines processes and procedures for obtaining necessary information for quality and corrective action program management and evaluation; Plans and assigns work, sets priorities, advises employees on program goals and objectives and makes decisions on work problems presented by subordinate employees; Sets performance standards and appraises work of employees; Hears and resolves employee complaints and refers more serious grievances to higher authority with recommendations for resolution; and Independently plans work priorities, develops procedures, and takes necessary actions to achieve effective and timely completion of assignments. Promotion Potential: This GS-13 position is being announced at the full performance level. Work Schedule: M-F, 8 hour shift between 7AM-5PM (TBD by Supervisor) Position Location: This position is physically located in one of the following Member Services locations: Atlanta, Georgia; Topeka, Kansas; Fort Riley, Kansas; Waco, Texas; Hot Springs, South Dakota; or Canandaigua, New York. Employee must reside within 50 miles of the assigned Member Services facility or VA Medical Center (and within the continental United States). Telework: Available VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Management and Program Analyst/PD074900 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/08/2024. Time-In-Grade Requirement (GS-13): Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For this GS-13 position, you must have served 52 weeks at the GS-12 (if applicable). The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Please Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your Specialized Experience as described below. Specialized Experience (GS-13): You must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. Examples of Specialized Experience include (but are not limited to): 1) Provides expert advice on the quality, compliance, and corrective action with Quality program data reporting analytics and evaluations 2) Develops indicators that provide objective evidence of the effectiveness of quality, compliance, and corrective action program procedures and controls 3) Monitors quality of corrective action plan implementation and indicators 4) Investigates and analyzes adverse quality and corrective actions, trends, or conditions and initiates and tracks the corrective actions 5) Develops long-range plans, goals, objections, and milestones of a quality and compliance program, and develops criteria for evaluating the program effectiveness 6) Develops reporting procedures, tracking processes, and measurements at various points in various stages of the business cycle 7) Provides mastery knowledge of a wide range of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness You will be rated on the following Competencies for this position: Ability to Lead or SuperviseAnalysis and Problem SolvingQuality AssuranceQuality Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary in nature with occasional walking, standing, stooping, bending, reaching, and carrying of loads weighing up to 20 pounds is required. The work place is often hectic, and rapidly changing deadlines contribute to the stress. The Supervisory Management and Program Analyst is required to occasionally travel to attend various meetings, scheduled conferences, briefings, or for training. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level so no transcripts are requested.

Contacts

• Address VHA Member Services 3401 SW 21st St Bldg 9 Topeka, KS 66604 US
• Name: Michael Corbin
• Phone: (785) 350-3987
• Email: [email protected]