About the Position: This position involves coordinating and integrating technical aspects of information technology with administrative matters (i.e. computers ancillary equipment, software, telecommunications and other related services), and performing acquisition planning for the United States Army Recruiting Command (USAREC). TEMP Appointment: This position is a TEMPORARY Not to Exceed 30 Sep 2024 position and may be extended in one year increments up to a maximum of three years.

Duties

Coordinating and integrating technical aspects of information technology with administrative matters. Perform acquisition planning; acquisition management; procures Information Technology resources for the command. Develops organizational briefings, reports, Service-Level Agreements (SLA), Memorandum of Agreement (MOA), Memorandum of Understanding (MOU), Products and Services Catalog, Operating-Level Agreements (OLA) and external contracts. Participates in the development of policies and procedures for implementation of Information Technology Infrastructure Library (ITIL)/Information Technology Service Management Program, to include service delivery and service support.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Requires a Confidential Security Clearance.
• Must meet the requirements outlined in the Department of Defense Directive 8140.01, Cyberspace Workforce Management, August 11, 2015, and DoD Publication 8570.01-M, Information Assurance Workforce Improvement Program within 9 months.
• Must be able to complete training and be certified as a Contracting Officer Representative (COR) within 6 months of starting.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for Information Technology Specialist (Policy and Planning: Specialized and Other Experience: One year of specialized experience which includes 1) work in the planning, organization, and managing of systems acquisition; 2) information processing standards, policies, and procedures to analyze and advise managers on systems matters and evaluate the need for changes in existing policies and procedures; AND 3) participating in the development of policies and procedures for implementation of an Information Technology Infrastructure Library (ITIL)/Information Technology Service Management Program, to include service delivery and service support. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/

Contacts

• Address DM-APF-W06QAA RCTG COMD HQ DO NOT MAIL Fort Knox, KY 40121 US
• Name: Army Applicant Help Desk