This position is located in the Office of Human Capital, Department of the Chief Operations Officer in Washington, DC.

Duties

Duties include: Support the the creation of training manuals, online learning modules, course materials, teaching outlines, job aids, course assessments, and other training resources. Collaborate with subject matter experts as needed. Monitor, collect, and analyze the effectiveness of training programs through system reports, vendor report outs and the creation and dissemination of surveys and other feedback mechanisms. Facilitate New Employee Orientation (NEO), including creating agendas, coordinating with the staffing team and orientation presenters, ensuring presentations are current and supplied to appropriate parties, and coordinate the distribution and completion of post orientation surveys. Serve as primary entry point for all training and development requests. Perform data entry tasks, approvals, and coordination of SF-182s. Monitors completion of mandatory training and tracks training related budget expenditures. Respond to Training Help Desk inquiries and provides process or procedural information and assistance to managers, supervisors, employees, vendors, and other key stakeholders. Uses the AmeriCorps Learning Management System (LMS) for front to end system administration and troubleshooting, including managing user accounts, the LMS mailbox, course content and related sources, and course enrollments. Runs usage and other customized or ad-hoc analytical reports. Troubleshoots routine errors with the user community and routes more complex issues to the appropriate individual for resolution. Assist with drafting content for training and development marketing through monthly eNewsletters, flyers, designated SharePoint site, and agency-wide communications. Identify opportunities for process improvements; provide recommendations regarding revisions to programs and/or procedures and offer innovative solutions to problem solving. Perform research, analysis, and reporting functions as appropriate or assigned. Performs other administrative tasks as requested.

Requirements

• You must be a United States Citizen
• A 2-year probationary period is required for new Federal employees and supervisors.
• Merit Promotion and internal applicants must submit a SF-50 to verify Status and grade
• Satisfactory completion of a background investigation.
• A financial disclosure may be required for this position.

Qualifications

Applicants must have one year of specialized experience comparable in scope and responsibility to at least the lower range of the NY-02 pay band, which would be at or equivalent to, the GS-07 level in the Federal Service. Specialized experience is that which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience includes experience in at least two of the following areas: 1) assisting with creating training plans, designing, developing, marketing and/or evaluating training programs. 2) coordinating logistics for training activities such as space requirements, vendor communication, travel, etc. 3) monitoring, tracking and reporting on training and development activities; and 4) inputting training data into a financial management system for ad hoc reporting. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps VISTA) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills can provide valuable training and experience that translates directly to paid employment. You will receive credit for qualifying experience, including volunteer experience. Such experience must be clearly documented in the applicant's resume.

Education

If you are qualifying based on education alone, you must have one full year of graduate level education or superior academic achievement as defined by being in the upper third of your graduating class; or possessing a 3.0 GPA or higher over four years of education; or possessing a 3.5 GPA or higher during final 2 years of education. Such education must be from an accredited institution and demonstrate the knowledge, skills, and abilities necessary to perform the work. You must submit an unofficial copy of your college transcript. You must submit evidence that any education completed in a foreign institution is equivalent to U.S. educational standards.

Please reference General Schedule Qualification Standards (opm.gov).

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address
• Name: Shareynique Chambers
• Phone: 202-606-7573
• Email: [email protected]