This position will be assigned to the Air Force Service Center. This is a regular full-time category position with guaranteed 40 hours per week. Employees appointed to a regular category position are eligible for benefits.

Duties

Serves as the primary Air Force Services representative overseeing NAF credit card processing and system integration for the centralized Merchant Processing Program. Researches and identifies new credit card terminal devices/Point of Sales system options in adherence to payment acceptance compliance and IAW the merchant processing agreement. Proactive in identifying and modernizing payment acceptance platforms, integration requirements, and configuration/implementation requirements. Maintains a high level of knowledge surrounding new products, equipment(s), features, and services. Engages with merchant processor and other credit card/gift card processors on a daily basis to resolve questions or issues on behalf of installations and AFSVC. Coordinate with internal AFSVC departments on projects as assigned and/or workflow processes that exist between groups, to ensure Merchant Processing Program is represented and to maintain procedural flow for all groups and processing of requirement. Conducts daily reconciliation of credit card cash subsidiary, maintains the merchant processing master data of account listings and user accounts, updating as necessary. Analyzes terminal devices, transaction processing method, and transaction counts for compliance reporting requests through the preparation of quarterly merchant portfolio overviews. Drafts advisory correspondence based on findings, conclusions, and recommendations of analyses. As requested, develops and/or assists in preparing and delivering presentations on merchant capabilities in training courses/workshops. Consistently reviews current business processes, procedures, internal controls, and provides recommended solutions. Performs work of broad scope and complexity that requires application of demonstrated ability to interpret, select, adapt, and apply many guidelines, precedents, and card brand regulations which relate to the area of specialization. Performs other duties as assigned or directed by supervisor. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12361148

Requirements

• This position requires the incumbent to complete a background investigation with favorable results.
• Position requires in-office duty and telework days.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/12/2024 Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Requires a bachelor's degree in business/finance/accounting, or proven experience in credit card payment processes, customer service, and/or payment products/equipment. Minimum of 2 years customer service experience. Experience evaluating data related to cash management, interpreting regulations/policies and apply them appropriately. Experience in Microsoft Office applications sufficient to prepare spreadsheets, correspondence, reports, and presentations with speed and accuracy. Experience with oral and written communication to synthesize and articulate complex topics throughout the organization. Accuracy in work, with interruptions while meeting deadlines. Experience managing relationships with customers and in a team environment, multi-task, and be self-directed. Position requires in-office duty and telework days. Knowledge, Skills and Abilities (KSA's): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Experience in project/program administration. Critical thinking, problem solving, and professional judgment. Meets suspense in a timely and accurate manner. Being results oriented. Excellent time management skills. **NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration. All other applicants will be referred as needed and requested by the selecting official(s). **Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position. (Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.)

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address AFSVC Financial Management and Comptroller AFSVC/VFM 2261 Hughes Ave, Suite #156 Lackland AFB, TX 78236-9852 US
• Name: AFSVC HQ NAF HR Office
• Email: [email protected]