This position is located in the Management Directorate, Intake and Document Production, Intake Operations Division. As a Supervisory Management and Program Analyst, you will provide oversight of a wide range of administrative and analytical duties in support of the intake and processing of immigration applications and benefits.

Duties

Serves as primary authority on decisions of fiscal policy matters, mission objectives, and emphasis of designated program areas. Review applications and petitions that the financial agent is unable to process and develop solutions to continue processing. Act as a liaison with various internal and external subject matter experts and stakeholders. Assign work to subordinates based on priorities and capabilities of employees, develops work plans, quality standards, and organizes recourses. Manage the review of operation activities to identify new processes and procedures to improve efficiency and make recommendation to leadership based on findings. Conduct studies; analyze and evaluate proposed changes; research and investigate new or improved business and management practices to determine the impact on program operations.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 04/03/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 04/03/2024. GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Reviewing applications or petitions and making determinations; developing solutions to allow for continued processing. Assessing operational activities to improve efficiency and formulate regulations. Interpreting legislation and policy to provide guidance on unusual situations. Serving as a representative to an organization for internal and external stakeholders. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 04/03/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]