Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Facilities and Asset Management, Organizational Resources and Support Division, Human Capital Management Branch, Workforce Relations Section, located in either Washington, DC, Euless, TX , Aliso Viejo, CA or Indianapolis, IN. This announcement will be open for 5 business days OR until the first 50 applications have been received, whichever happens first.

Duties

Joining Customs & Border Protection (CBP) you will regularly meet with, consult, and advise Office of Facilities and Asset Management (OFAM) managers and supervisors on a range of issues arising in the area of workforce management. This position starts at a salary of $72,553.00 (GS-11, Step 1) to $113,047.00 (GS-12, Step 10) with promotion potential to $113,047 (GS-12 Step 10). Apply for this exciting opportunity to strengthen the Department's ability to perform homeland security functions. In this Administrative Support Specialist (Workforce Management) position you will serves as a support specialist and carry out a wide variety of administrative, management, and program planning activities, policy research, and other duties related to the mission support functions. You will provide advice in all administrative specialty area(s) related to the mission and function of the Division and contributes to management decisions for assigned program areas. Typical Work assignments include: Designing, developing, implementing, and carrying out a variety of workforce management program activities affecting CBP, OFAM Divisions, and their personnel; Serving as the central point of contact who researches and responds to questions from OFAM managers, supervisors, and employees regarding benefits, pay, leave, performance management systems, time and attendance, and workforce management; Using knowledge of programs and appropriate guidelines and policies and applying goals, timelines, and scope available to provide recommendations and develops management briefings and presentations for supervisors and high-level and executive management; Understanding Workforce Management policies and procedures with wide-ranging scope and impact, and which require sensitivity to management intent and rights; and Working with higher graded specialists, Office of Chief Counsel, and Privacy and Diversity Office, ensuring processes are followed and paperwork is completed as required.

Requirements

Qualifications

Specialized Experience GS-11: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Serving as the central point of contact who researches and responds to routine questions from employees regarding leave, performance management systems, and workforce management programs. Gathering relevant evidence on incident or issues and forwarding packages to leadership for review; Working with the management official to gather critical and/or confidential information to assist management officials with reviewing communications to the union/labor organizations to ensure information is conveyed appropriately regarding office's objective before submission for final review; and, Working with business partners and supervisors to draft decision letters. Specialized Experience GS-12: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Developing standard operating procedures and guidance related to revised policies and directives; Researching and responding to questions regarding leave, performance management systems, and workforce management programs. Producing written and oral reports with conclusions, alternatives and recommendations on policies, projects, or studies; and, Collecting and tracking sensitive information. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 03/29/2024. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information, review the following links: Background investigation and the e-QIP process. Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Contacts

• Address Office of Facilities and Asset Management Please read entire announcement Please apply online Washington, DC 20229 US
• Name: CBP Hiring Center
• Phone: 952-857-2932
• Email: [email protected]