This position serves to provide support for the Veteran Transportation Program (VTP) and report directly to the Mobility Manager. This position is a Supervisory Motor Vehicle Operator for the VA Loma Linda Healthcare System (VALLHCS) VTP and will be the general Supervisor of the Veterans Transportation Service (VTS), and Motor Vehicle Operators. The incumbent is responsible for the overall daily operation and the long term management of the service.

Duties

The major duties of the Motor Vehicle Operator Supervisor include, but are not limited to: Provides daily supervision and guidance within the administrative and personnel management functions relative to staff support. Establishes clear articulated and measurable guidelines and performance expectations for staff through the formal employee performance management system. Surveys and evaluates transportation program operations to access compliance with applicable regulations, policies, procedures, and sound management practices for VTS operations, drivers and vehicle compliance. Manages problems effectively, issues, and emergency/non-emergency situations. Resolves potential problems via communication with VTS drivers enrooted to Veteran's pickup location and Medical facilities and return travel. Prepares appropriate documentation and/or scheduling for traveler according to VTP program guidelines. Serves as liaison to service lines, residents, beneficiaries and their representatives. Communicates with all levels of personnel, both internal and external. Exercises a high degree of coordination, tact, poise, and diplomacy while working with the public, both with in and outside the medical center. Maintains knowledge of transportation requirements for the State of California. Focuses on the movement of people rather than vehicles on the entire trip. Ensures appropriate response to safeguard everyone in the vehicle in the likelihood of an accident or other emergency. Develops innovative ways to remove barriers for transportation to VA Medical Facilities. Identifies, analyzes, and resolves time keeping and special pay issues that arise. Work Schedule: Monday - Friday 8-4:30 pm (subject to change) Position Description Title/PD#: Motor Vehicle Operator Supervisor/PD111560 Critical Skills Incentive (CSI): Not Approved Relocation/Recruitment Incentives: Not Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/21/2024. EXPERIENCE: A specific length of training and experience is not required, but you must show evidence of training or experience of sufficient scope and quality of your ability to do the work of this position. Evidence which demonstrates you possess the knowledge, skills, and ability to perform the duties of this position must be supported by detailed descriptions of such on your resume. Applicants will be rated in accordance with the OPM Federal Wage System Qualification Standards. SCREEN-OUT ELEMENT: Your qualifications will first be evaluated against the prescribed screen out element, which usually appears as question 1 in the on-line questionnaire. Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated. The potential eligibles are then rated against the remainder of the Job Elements: Ability to Drive Safely (Motor Vehicles)Ability to Lead or SuperviseCustomer Service (Clerical/Technical)Decision MakingTechnical Competence Must posses a current, valid state-issued Drivers License. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements/Working Conditions: Must be in good physical condition when performing driving and related services, particularly when driving for extended periods of time and distances. Must be vigilant and alert to cope with adverse traffic and weather conditions. Moderate physical effort is required in the frequent handling of objects more than 50 pounds. Shall wear appropriate safety apparel, utilize proper loading of equipment, and employ recommended lifting techniques to prevent injury and/or damage to property. Exposed to extended periods of bending, stooping, lifting, carrying, and walking during pick-up and delivery phases of job completion. Must be sensitive to the needs of passengers and must exercise patience and render assistance whenever possible. May require transporting of patients. Occasionally drives in all types of traffic and weather conditions and is exposed to potentially hazardous situation and serious accidents.

Education

This job does not have an education qualification requirement.

Contacts

• Address Jerry L Pettis Memorial Veterans Hospital 11201 Benton Street Loma Linda, CA 92357 US
• Name: Adam Paulsen
• Phone: 319- 509-5998
• Email: [email protected]