The incumbent serves as the Administrative Officer for Health Administration Service. He/she supports the Service Manager by determining appropriate course of action; advising and/or coordinating administrative policies, programs and operations.

Duties

The incumbent serves as the Administrative Officer for Health Administration Service. He/she supports the Service Manager by determining appropriate course of action; advising and/or coordinating administrative policies, programs and operations. The incumbent directs all administrative activities within the Service, implementing actions to ensure administrative requirements are met the incumbent assists and/or acts in behalf of the Service Manager in matters dealing with budget and fiscal management, strategic planning and program evaluation. In conjunction with the Service Manager, the incumbent is responsible for establishing short and long range goals for the Service that are consistent with goals of the Health Care System, VISN 7 and VA Headquarters. The incumbent ensures that all administrative requirements of the Service are met in order to facilitate effective and efficient delivery of administrative support to CAVHCS in meeting its mission. The incumbent is responsible for ensuring that Health Administration Service is a flexible, continuous learning organization focused on excellence and customer service. The incumbent performance will be evaluated based on his/her level of success in meeting the goals and objectives of the Service. the outcome of service delivery, utilization of the High Performance Development Model: (1) Interpersonal Effectiveness - resolving conflicts, handling negotiations effectively, etc. (2) Customer Service, (3) Systems Thinking understanding the pieces as a whole; thinking in context; knowing how actions link with others in the organization; etc., (4) Flexibility/Adaptability accepting change quickly; handling multiple demands and tasks simultaneously, etc., (5) Creative Thinking; (6) Organizational Stewardship -providing service to individuals and the organization; demonstrating sensitivity to others and their needs, etc. Personal Mastery - assuming responsibility for self-development learning continuously, etc.; (8) Technical- displaying knowledge and skills to perform the work of the organization, understanding processes procedures, standards, methods, and new technologies, etc.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/25/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience GS-12: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: The incumbent serves as the Administrative Officer for Health Administration Service. He/she supports the Service Manager by determining appropriate course of action; advising and/or coordinating administrative policies, programs and operations. The incumbent directs all administrative activities within the Service, implementing actions to ensure administrative requirements are met the incumbent assists and/or acts in behalf of the Service Manager in matters dealing with budget and fiscal management, strategic planning and program evaluation. In conjunction with the Service Manager, the incumbent is responsible for establishing short and long range goals for the Service that are consistent with goals of the Health Care System, VISN 7 and VA Headquarters. The incumbent ensures that all administrative requirements of the Service are met in order to facilitate effective and efficient delivery of administrative support to CAVHCS in meeting its mission. The incumbent is responsible for ensuring that Health Administration Service is a flexible, continuous learning organization focused on excellence and customer service. The incumbent performance will be evaluated based on his/her level of success in meeting the goals and objectives of the Service. the outcome of service delivery, utilization of the High Performance Development Model: (1) Interpersonal Effectiveness - resolving conflicts, handling negotiations effectively, etc. (2) Customer Service, (3) Systems Thinking understanding the pieces as a whole; thinking in context; knowing how actions link with others in the organization; etc., (4) Flexibility/Adaptability accepting change quickly; handling multiple demands and tasks simultaneously, etc., (5) Creative Thinking; (6) Organizational Stewardship -providing service to individuals and the organization; demonstrating sensitivity to others and their needs, etc. Personal Mastery - assuming responsibility for self-development learning continuously, etc.; (8) Technical- displaying knowledge and skills to perform the work of the organization, understanding processes procedures, standards, methods, and new technologies, etc. You will be rated on the following Competencies for this position: Administration and ManagementComputer SkillsInformation Management Preferred Experience: Knowledge, skills and abilities required to successfully perform the duties of this position as a Medical Administrative Officer. Qualifying specialized experience is defined as experience that supports the Service Manager by determining appropriate course of action; advising and/or coordinating administrative policies, programs and operations. The incumbent directs all administrative activities within the Service, implementing actions to ensure administrative requirements are met the incumbent assists and/or acts in behalf of the Service Manager in matters dealing with budget and fiscal management, strategic planning and program evaluation. In conjunction with the Service Manager, the incumbent is responsible for establishing short and long range goals for the Service that are consistent with goals of the Health Care System, VISN 7 and VA Headquarters. The incumbent ensures that all administrative requirements of the Service are met in order to facilitate effective and efficient delivery of administrative support to CAVHCS in meeting its mission. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The physical demands of the opposition includes walking, standing, bending with occasional carrying of light items such as medical records, bulletin board material and occasionally assisting with a wheelchair. In some instances, relationships with patient can become intense and the employee is frequently placed in a position of stress. The position demands emotional stability as the patient advocate is deeply involved with many seriously ill or dying patients and their caregivers. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Contacts

• Address Central Alabama VA Medical Center-Montgomery 215 Perry Hill Road Montgomery, AL 36109 US
• Name: Lesley Holbrook
• Phone: 803-243-9679
• Email: [email protected]