The incumbent position is located at the New York Campus VA Medical Center, New York Harbor Health Care System (NYHHCS), Department of Veterans Affairs in the office of Health Administration Service, an administrative service that supports a plethora of clinical functions. Health Administration Service (HAS) is also knowns as the business office because it functions to support all business activities that support the healthcare system.

Duties

Manages all the administrative functions of each element of the department : Fiscal Responsibility, Compliance, Human Resources, Quality management and Patient Satisfaction, Accreditation, Contract Management and Project Management as directed. Identifying, acquiring, and retaining the resources necessary to accomplish the highly scrutinized and critical outcomes of the service. This includes personnel, funding, equipment, space, information technology, systems, and structures. Analyzes memoranda, regulations, and policy statements issued by VA, VHA, VISN 2, and the NYHHCS VA Medical Center. Directs the implementation of revised policies and procedures, ensuring compliance with the directives. Provides advice and assistance concerning administrative operations, development, and the control of administrative management reports specific to HAS to other departments within the facility as well as other sites. Responsible for reviewing and approving organizational changes, position descriptions, and individual performance standards. In addition, the incumbent provides guidelines on such issues as leave administration, disciplinary actions, recruitment and placement, position management, position classification, and continuing educational activities. Recruitment for HAS staff is specialized and requires knowledge of both administrative positions utilizing position descriptions and clinical positions utilizing functional statements. Functions as the Service Recovery Liaison for the HAS. Duties include serving as a direct line patient advocate, resolving patent complaints and issues, and coordination of care with multiple hospital services or community partners to resolve issues that may arise. Utilize the Patient Advocate Tracking System (PATS) to manage this data in collaboration with the Patient Advocates office. Coordinates Service-level quality management activities including but not limited to Systems Redesign initiatives, AES service coordinator, and membership on HCS level committees. Coordinates preparation for Service-based Joint Commission inspections, Office of the Inspector General (OIG) inspections, and VA System-Wide Ongoing Assessment Review Strategy (SOARS) site visits. Serves as the Contracting Officer's Representative (COR) for all service contracts. Serve as the point of contact for all projects related to HAS. Ensure that process improvement projects are coordinated appropriately and that best practice results from pilots are implemented as widely as possible to assist not only the service but the healthcare system. Performs other duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday through Friday 8:00am- 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD49635O Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/22/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience GS-9: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge and skill in applying analytical and evaluative methods and techniques to issues or functions related to office administration, knowledge of pertinent laws, regulations, policies and precedents which affect administrative operations within the Health Administration Service (HAS). Knowledge of management analysis principles and concepts; knowledge of the agency's mission, functions, goals, and objectives; organizational structure and individual program responsibilities; and relationships with agency organizations to conduct studies and evaluations regarding medical facility operations and activities. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. Specialized Experience GS-11: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge and skill in applying advanced analytical and evaluative methods and techniques to issues or functions related to office administration, knowledge of pertinent laws, regulations, policies and precedents which affect administrative operations within the Health Administration Service (HAS). Knowledge of the major issues, program goals and objectives, work processes, and administrative operations of the HAS. Knowledge and skill in adapting analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness and organizational productivity. Skill in conducting detailed analyses of complex functions and work processes; and interpersonal skills in presenting staffing recommendations and negotiating solutions to disputed recommendations. Knowledge of personnel management/administration, budgeting and financial management, procurement and contracting, property management, and supplies in order to coordinate all administrative work of the service, alleviate the burden of office coordination/management from the Chief and subordinate supervisors, and increase the efficiency. Knowledge of purchasing, supply and property management, records management, financial and budget management, and related administrative areas to ensure compliance with established policies, practices, procedures, and controls. Extensive knowledge of management analysis principles and concepts; a thorough knowledge of the agency's mission, functions, goals, and objectives; organizational structure and individual program responsibilities; and relationships with agency organizations to conduct studies and evaluations regarding medical facility operations and activities. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. . OR, Combination: Applicants may also combine education and experience to qualify at this level. You will be rated on the following Competencies for this position: AccountabilityAdministration and ManagementTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is generally sedentary and requires some carrying of light items such as notebooks and papers. No excessive physical demands are required. The incumbent must be able to move about freely to various locations throughout the medical center. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.



Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VA NY Harbor Healthcare System 423 East 23rd Street New York, NY 10010 US
• Name: Alicia Franklin
• Phone: 716-393-8342
• Email: [email protected]