About the Position: Position serves as the primary point of contact concerning all family and uniformed temporary duty casualty travel. Position requires on call duty to include evening and weekend duties determined by the mission requirements. Position is in Human Resources Command (HRC), The Adjutant General Directorate (TAGD), Casualty & Memorial Affairs, at Fort Knox, Kentucky.

Duties

Implements the Defense Travel System (DTS) program for Family and uniformed casualty travel Provides and coordinates time sensitive travel orders, lodging, and transportation for all authorized persons in a timely manner Trains new travelers and approving officials on DTS policies and procedures. Serves as a subject matter expert on casualty travel processes and standard operating procedures using DTS and non-DTS travel processes for unique travel Serves as a Reviewing Official (RO), Approving Official (AO), or T-Signer as required, and performs the associated functions

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position has requirements which must be met prior to employment, and conditions for continued employment. Your answers to the questions in this section will indicate your understanding of, or possession of, these requirements and conditions.
• Must be able to obtain and maintain a Secret security clearance.
• Position requires completion of one (1) year probationary period unless the requirement has been previously met.
• Position may require work other than normal duty hours, which may include overtime, evenings, weekends, and/or holidays.
• May be contacted by phone while on call to assist with critical casualty travel situations questions that cannot wait until regular business hours.
• Completion of corresponding Civilian Education System level requirements within one (1) year of appointment.
• Excepted and Mission Essential Personnel (Emergency Employee)
• Requires rotating within the team to cover the on-call schedule questions that cannot wait until regular business hours.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education/experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Experience Required: To qualify based on your work experience, the resume must describe at least one year of experience which prepared you to do the work in this job. Specialized experience is defined as: Experience providing instruction for usage of the DOD mandated Defense Travel System. Experience assisting with training and guidelines of DTS. Experience coordinating traveler profiles, organizational data, and document flow procedures in DTS. Experience resolving technical, administrative and/or operation problems. Please be clear and specific when describing your experience. We are unable to make any assumptions on your experience. You will be evaluated on the basis of your level of competency in the following areas: Administration and ManagementCustomer ServiceOral CommunicationOrganizational AwarenessTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).

Education

Some federal jobs allow you to substitute your education for the required experience to qualify. For this position at the GS-11 grade Level you must possess:

A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree.

If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education for it to be credited towards qualifications. Therefore, provided only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. (Http://www.ed.gov/admins/finaid/accred/).

Failure to provide all the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Only degrees from accredited colleges or universities recognized by the Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at - http://www.opm.gov/qualifications and http://www.ed.gov/admins/accred/indes.html.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address HT-W6ED27 US ARMY HUMAN RESOURCES COMMAND DO NOT MAIL Fort Knox, KY 40122 US
• Name: Army Applicant Help Desk