The Supervisory Veterans Service Representative (BEST Assistant Division Manager) shares in the responsibility of managing BEST division operations through a staff of personnel responsible for claims processing, providing information, advice and assistance on all types of VA benefits to Veterans and their dependents and for providing outreach services to stakeholders.

Duties

The incumbent performs, but is not limited to, the following duties:

Requirements

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• RELOCATION INCENTIVE of $15,000 AND PCS (BVO) Relocation Expenses are ONLY authorized for selectee/s choosing to physically relocate to the Official Duty location of St. Paul, MN
• Must sign a written agreement to complete 36 months of employment, commencing upon physical relocation and establishment of residence in the St. Paul, MN geographical location

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/25/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. Specialized experience MUST document and support the following experience: Demonstrated experience effectively managing workload as an individual and/or for a team; and applying comprehensive knowledge of Veterans benefit programs and laws affecting Veterans compensation and pension benefits to process claims or appeals. In addition, the applicant must demonstrate formal and/or informal leadership experience (e.g. mentor, trainer or facilitator).Candidates must also have demonstrated in their work experience or training that they possess the qualities to successfully supervise subordinates and to operate and manage a successful program area. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary; some walking and light lifting within the work area may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address St Paul Regional Benefit Office 1 Federal Dr, Fort Snelling St Paul, MN 55111-4050 US
• Name: Elena Kabanova
• Phone: 601-364-7271
• Email: [email protected]