This position is located within the Ambulatory Care Operations Section (aka Group Practice Management Section) of the Office of the Chief of Staff under the direct supervision of the Group Practice Manager (GPM). The primary responsibility of this position includes the development and implementation of training programs for the Medical Support Assistant (MSA) positions, and additional non-MSA schedulers within the Sioux Falls VA Health Care System.

Duties

Major duties include, but are not limited to: Develops and implements training for new and existing administrative and clinical Sioux Falls VA Health Care System (SFAHCS) staff in Inpatient, Outpatient, 5 Community Based Outpatient Clinics (CBOCs). Provides instruction courses covering a wide variety of topics including well-established subject matter fields to train MSAs, health care providers, and MSA supervisors. Trains and orients administrative and clerical users in selected programs applicable to the inpatient or outpatient MSA or other scheduler role including but not limited to Veterans Health Information Systems and Technology Architecture (VISTA), VISTA Scheduling Enhancement (VSE), Computerized Patient Record System (CPRS), Consult Tracking Manager Plus (CTM+), Talent Management System (TMS) VEText, Insurance Capture Buffer (ICB), Virtual Care Manager (VCM), VISTA Imaging, Joint Legacy Viewer (JLV) and MS Teams. Uses a wide range of teaching methods or tools, depending on the students' learning requirements. Initiates educational programming which is responsive to changes in policy, procedure, and technology, while promoting the mission, vision, and values of the organization. Re-organizes /or modifies course material for students who encounter instructional issues involving communication or require remediation. Identifies specific programs, selects and implements alternative learning strategies, sets daily objectives, documents progress including discussions with employee, and sends formal reports to immediate supervisor for potential action when remediation is required. Conducts monthly scheduler audits for staff that schedule appointments for assigned audit groups and/or routine auditing functions on inpatient activity. Develops sampling techniques, measurements and reporting procedures related to scheduling process and/or other MSA business functions to identify problem areas or deficits in work processes, procedures, and information systems. Manages communication to supervisors and Automated Data Processing Application Coordinators (ADPACs) when newly-hired staff have completed orientation and mandatory training to begin the process for access to scheduling package applications. Collaborates with MSA supervisors to develop and maintain tools for schedulers to assist them in remaining compliant with MVAHCS regulations and scheduling requirements. Develops and improves training guidance and resources as it relates to VISTA, Computerized Patient Record System (CPRS), and other relevant computer applications. Develops competencies and manages training and competencies related to scheduling and other MSA duties. Develops and evaluates courses and all educational programs as assigned. Implements changes based upon evaluations of courses and programs. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday 7:30am - 4:00pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for Ad Hoc telework only. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Training Instructor/PD80431A and PD80430A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes, AFGE/1272 The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/19/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Individual Occupational Requirement: Education: Undergraduate and Graduate Education: Major study--education or a subject related to the position to be filled. Experience: Specialized experience that demonstrated a practical knowledge of the subject area of the position and of the methods and techniques of instruction. Examples of qualifying specialized experience include: Teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment in the appropriate field; Supervising or administering a training program; Development or review of training/course materials, aids, devices, etc., and evaluation of training results; Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis. Minimum Qualifications: You must qualify based on your experience and/or education as described below: Specialized Experience GS-07: You must have one year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include what is stated above, as well as, but are not limited to: general knowledge of of local and national Veterans Health Administration (VHA) scheduling requirements and policies; utilizing procedures to develop local guides and training materials; familiarity with scheduling policies, procedures, and multiple software applications and programs for scheduling, training, and electronic health records; knowledge of computer hardware and software systems, including skills in Microsoft Office applications such as Word, Excel, PowerPoint, Outlook, Teams; familiarity with VHA applications including VISTA, CPRS, VSE; providing customers with consistent information according to established policies and procedures. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 1 full year of graduate level education or superior academic achievement that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. OR, Superior Academic Achievement (SAA) with my bachelor's degree with one of the following: class standing, grade point average and/or membership in a national honor society. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of specialized experience and education beyond a bachelor's degree. Specialized Experience GS-09: You must have one year of specialized experience equivalent to at least the next lower grade (GS-07) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include what is stated above, as well as, but are not limited to: recommending and modifying training for accuracy and adherence to policies and guidelines; knowledge of computer hardware and software systems, including skills in Microsoft Office applications such as Word, Excel, PowerPoint, Outlook, Teams; familiarity with VHA applications including VISTA, CPRS, VSE; managing and prioritizing multiple assignments effectively and efficiently; developing detailed plans, goals, and objectives for implementation and administration of scheduling education for supervisors and schedulers; developing long-range operating plans, goals, objectives, and milestones; and evaluating the effectiveness of education programs conducted throughout a VA facility. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Successful completion of a master's or equivalent graduate degree, successfully completed two (2) full years of progressively higher level graduate education leading to such a degree, LL.B or J.D. if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of specialized experience and education beyond 1 full year of graduate level education. You will be rated on the following Competencies for this position: CommunicationCustomer Service (Clerical/Technical)Education and TrainingEducation and Training Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Royal C Johnson Veterans Memorial Hospital 2501 West 22nd Street Sioux Falls, SD 57105 US
• Name: Kenneth Kelly
• Phone: 701-232-3241 X3683
• Email: [email protected]