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Duties

WHAT ARE THE SMALL BUSINESS SELF-EMPLOYED (SB/SE), LARGE BUSINESS AND INTERNATIONAL (LB&I), AND TAX EXEMPT AND GOVERNMENT ENTITIES (TE/GE) DIVISIONS? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: SBSE (Exam and Collection), LB&I, and TEGE The following are the duties of this position at the full working level. Supports multiple managers and groups consisting of professional and technical employees both remotely and on-site as well as performing administrative tasks as needed for the post-of-duty. Validates and inputs information to open, assign, transfer and close cases using various business unit case management automated systems such as the Examination Return Control System (ERCS), Report Generating System (RGS), Integrated Collection System (ICS), Entity Case Management System (ECMS) and Integrated Data Retrieval Systems (IDRS). Verifies completeness and accuracy of case controls to ensure compliance with established business unit procedures and formats. Identifies and resolves inconsistencies shown on the Related Return Report, Inventory Validation Listing, or other inventory reports. Extracts and analyzes data such as ERCS/AIMS/IDRS data to monitor statutes and alert the group manager and technical employees to ensure protection of the Government's interest. Analyzes case information to determine the appropriate procedures to close cases involving multiple work streams. Maintains and updates a variety of manual and automated tracking systems used in processing cases. Retrieves from business unit automated systems such as ERCS, RGS, CEAS, ICS, Entity, and ATFR and IDRS a variety of reports and technical material including forms, correspondence, supporting documents, etc. related to taxpayer cases. If this position has promotion potential and you are selected at a grade level lower than the full working level, you may be non-competitively promoted to more complex duties and work more independently, as your career progresses. For example, you may be hired as a GS-05, but if the position has promotion potential to GS-11, then you can move from a GS-05 to a GS-11 in as little as three years. Promotions are not automatic, and may occur after you have: met time-in-grade requirements; performed at an acceptable level of competence; and demonstrated your ability to perform work at the next higher grade level.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE GS-5 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: Experience providing clerical and admin support to managers and staff. Experience operating a variety of software systems to prepare documents, input data, compile/ generate reports and monitor administrative controls. Experience responding/referring taxpayer/customer complaints and inquiries. Experience with using internal regulations, manuals, and directives pertaining to clerical and administrative policies and practices to perform administrative and case processing support functions. Experience applying grammar, spelling and punctuation to prepare reports and correspondence. OR Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR A combination of education and experience equivalent to that described above. SPECIALIZED EXPERIENCE GS-6 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: Experience providing clerical and admin support to multiple managers and groups. Experience operating a variety of software systems to prepare documents, input data, compile/ generate reports and monitor administrative controls. Experience responding/referring taxpayer/customer complaints and inquiries. Experience with using internal regulations, manuals, and directives pertaining to clerical and administrative policies and practices to perform administrative and case processing support functions. Experience applying grammar, spelling and punctuation to prepare reports and correspondence. You must meet the following special requirements: In addition to the experience and/or education requirements identified for this position, applicants must also demonstrate a typing proficiency of 40 words per minute. Applicants must be able to demonstrate a minimum typing speed of 40 words per minute (based on a 5-minute sample with three or fewer errors). For this position, you may be asked to participate in a performance test, present a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying your proficiency. Performance test results and certificates of proficiency are acceptable for three years. We may verify proficiency skills of self-certified applicants by administering the appropriate performance test at a later step in the process. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Vacancies to be filled as follows. Please see locations information above, to find the street address, city and state for each Building Code.

2 vacancies in LA1336 1 vacancy in LA1340 1 vacancy in LA1399 7 vacancies in MA0131 2 vacancies in MA0137 1 vacancy in MA5863 1 vacancy in MA5955 1 vacancy in MD0055 1 vacancy in ME0068 1 vacancy in ME4276 1 vacancy in MI2210 1 vacancy in MI3022 2 vacancies in MN1600 2 vacancies in MN1675 1 vacancy in MO1833 2 vacancies in MO2008 1 vacancy in NC1151 2 vacancies in NC2310 4 vacancies in NC2598 2 vacancies in NC2668 1 vacancy in NH61851 vacancy in NJ4531 5 vacancies in NJ4541 1 vacancy in NJ4571 2 vacancies in NJ4611 2 vacancies in NJ4721 1 vacancy in NJ5105 1 vacancy in NM1524 2 vacancies in NV7516 1 vacancy in NY0128 1 vacancy in NY0282 1 vacancy in NY0300 6 vacancies in NY0350 1 vacancy in NY0376 1 vacancy in NY7064 1 vacancy in NY7071 2 vacancies in NY7288 1 vacancy in NY7304 4 vacancies in NY7340 1 vacancy in NY7501 3 vacancies in OH0189 1 vacancy in OH0195 1 vacancy in OH0208 1 vacancy in OK1356 1 vacancy in OH0195 2 vacancies in OH0208 2 vacancies in OK1356 1 vacancy in OK1431 3 vacancies in PA0233 3 vacancies in PA0277 2 vacancies in PA0507 1 vacancy in PA0865 1 vacancy in PA0896 1 vacancy in PA7017 2 vacancies in PR4001 1 vacancy in RI7085 2 vacancies in RI7097 1 vacancy in SC0068 6 vacancies in TN0005 4 vacancies in TN0052 1 vacancy in TN0076 1 vacancy in TN2351 3 vacancies in TX0284 1 vacancy in TX0297 5 vacancies in TX0298 5 vacancies in TX0302 2 vacancies in TX2038 2 vacancies in TX2298 1 vacancy in TX2653 1 vacancy in TX2785 3 vacancies in TX2835 3 vacancies in TX2982 3 vacancies in UT1522 3 vacancies in VA0008 3 vacancies in VA0088 1 vacancy in WA0094 1 vacancy in WA0101 1 vacancy in WA8075 1 vacancy in WI1696 1 vacancy in WI1720 1 vacancy in WI1738 1 vacancy in WV0167

Contacts

• Address SBSE 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748