Job opening: Supervisory Immigration Services Officer
Salary: $117 962 - 153 354 per year
Published at: Mar 11 2024
Employment Type: Full-time
This position is within the Refugee, Asylum & International Operations (RAIO), International & Refugee Affairs Division (IRAD), Refugee & International Operations (RIO), International Operations.
Supervisory Immigration Services Officer manage staff adjudicating humanitarian immigration cases; issue discretionary determinations; and conduct independent research.
Duties
Serve as a Supervisory Immigration Services Officer within Refugee and International Operations (RIO), International Operations (IOP) domestic office to provide and oversee efficient delivery of humanitarian immigration benefits and other services.
Supervise and evaluate staff that make determinations on requests for humanitarian immigration benefits.
Assign work and conduct supervisory reviews to ensure that benefits and services are being granted appropriately and that quality adjudications and administrative processing is achieved and maintained.
Advise and plan work to be completed by staff, set and adjust short and long-term training priorities, and set target dates for work completion based on priorities and complexity of work assignments.
Identify developing training needs of employees; provide or arrange for needed development and training; and/or identify ways to improve productivity, promote team building, and improve operational practices.
Prepare plans, reports, and analyses of operations to include reviewing individual and program performance and taking action to ensure compliance with established procedures goals, standards, and objectives.
Represent the district, division, directorate and agency in various capacities to promote the agency's mission.
Qualifications
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 03/20/2024.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 03/20/2024.
GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience equivalent to the GS-12 grade level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Making final determinations or supervisory concurrence on complex and sensitive immigration benefits cases that are discretionary, have high visibility or of great importance to the agency;
Analyzing and implementing new immigration benefits regulations, complex technical amendments or procedures for making final determinations on applications for humanitarian immigration benefits;
Developing humanitarian immigration guidance, standards, policies and procedures; and
Coordinating with law enforcement, intelligence community partners, or other agencies on matters relevant to national security and public safety.
Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 03/20/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
Duties (be specific in describing your duties)
Employer's name and address
Supervisor name and phone number
Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
Start and end dates for each grade/pay level if you've held a federal position.
Full-time or part-time status (include hours worked per week)
Salary
Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.
Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.
Education
EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.
Training: If you have not already done so, you will be required to attend the residential, paid RAIO Combined Training course and the Division-specific course(s) that relate to this position, at a USCIS training facility. These courses will last approximately seven weeks, and may, in some cases depending on the position, last up to eleven weeks. In addition, if you have not already done so, you may be required to attend the residential, paid BASIC Immigration Officer training program, lasting approximately six weeks, at a USCIS training facility. The trainings must be completed successfully according to the standards of the agency. Failure to do so will be grounds for mandatory removal from the position. Such failure will result in either reassignment to a different position, demotion, or separation by appropriate procedures.
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