National Defense University (NDU) supports the joint warfighter by providing rigorous Joint Professional Military Education to members of the U.S. Armed Forces and select others in order to develop leaders who have the ability to operate and creatively think in an unpredictable and complex world. This is a Title 10 Excepted Service Appointment. Appointment is not to exceed 3 years with the possibility for extension.

Duties

Serves as Academic Specialist and technical advisor to the Dean of Faculty and Academic Programs and performs a full range of academic support services to the NWC. Responsible for managing and maintaining a coordinated, multi-functional office providing academic support services at the NWC and overseeing aspects of academic records and information management including: student registration; academic records maintenance; grade reporting; academic audits and validation of program completion for each student; initiation of appropriate federal and state reports, and issuance of academic evaluation reports; Blackboard Course creation and maintenance; faculty Learning Management System familiarization; textbook ordering; and textbook budget oversight and execution. Carries out all related academic support functions while ensuring compliance with all DoD regulations and instructions, accreditation councils, as well as State and local regulatory policy and guidance and provides administrative guidance to faculty and staff to ensure their compliance with requisite policies and procedures. Monitors NWC academic related faculty and student service activities and provides program management oversight and administration. Assists in the short term and long-range planning of academic operations to meet changing DoD requirements and student needs. Develops, maintains, and updates the NWC academic records management system, processes, and procedures; ensures the accompanying policy guidance and user guides are available in both hard copy and web-based formats. Establishes internal control procedures and ensures that office personnel comply with these procedures, especially in the safeguarding of and accountability for student files and records. Serves as the NWC primary point of contact for outside agencies, colleges, and centers regarding student transcripts and related information requirements. Responsible for the overall preparation, collation, maintenance, safeguarding, release, and utilization of official records of current, former, and graduate NWC students. Incumbent maintains verification, certification, and documentation for NWC Joint Professional Military Education (JPME) and other courses. Performs a full range of NDU Connect support functions. Manages the NWC schedule of routine NDU Connect maintenance, including course set-up, data integrity reviews, and data cleanup. Incumbent serves as the NWC representative on university committees planning future NDU Connect operational changes, as well as documenting new NDU Connect policies and procedures. Makes recommendations concerning improvements in NDU Connect processes, as well as enhancing customer satisfaction with NDU Connect services rendered. Processes student and course information while maintaining data integrity for use by internal components and University personnel. Extracts information from NDU Connect for producing regular and recurring reports, as well as creating special, one-time, and/or ad hoc reports. Prepares and submits institutional reports to internal and external organizations as required. Is responsible for the overall coordination and daily management of the NWC textbook procurement program. Develops appropriate textbook ordering instructions, directives and/or procedures, and implements them as authorized. Orchestrates the annual execution of a budget for textbook procurement. Ensures that the college spend plan accounts for procuring textbooks in time to support the academic curriculum. Analyzes copyright and reading requirements in order to calculate and execute funding for publishing syllabi and class/student materials. Coordinates closely with course directors and faculty, developing annual support program requirements and anticipated resources. Monitors and tracks obligations, commitments, and budget requests within their program area for consistency with budget spend plans established by the NWC Budget analyst. Provides logistical and administrative support to academic programs and curriculum development as assigned and in accordance with NWC and NDU policies. Assists in the coordination and daily management of the NWC admissions program; acts as liaison with the military services, DoD, other federal agencies, and the defense industry concerning development of student quotas, as well as the determining processes for the acceptance /rejection of student nominees. Develops appropriate admission program instructions, directives and/or procedures, and implements them as authorized. Formulates and designs procedures to determine if established admissions criteria and program objectives are being met. Makes management level decisions concerning the daily operations and continuous improvements in the application and admissions processes based on analysis of data. Provides input for decision-making purposes at a higher level regarding the overall management and administration of admissions program. Performs other duties as assigned.

Requirements

• Must be a U.S. Citizen
• Males born after 12-31-59 must be registered or be exempt from Selective Service (see http://www.ssa.gov/)
• Direct Deposit: All federal employees are required to have direct deposit
• The position is governed by 10 USC 1595 and NDUI 1416.0l dated March 2017.
• Must be able and willing to travel both domestically and internationally. Travel is seldom required. Less than 20 % of the time.
• The incumbent must be able to successfully obtain and maintain a Secret clearance.

Qualifications

A Bachelor's degree from a regionally accredited institution of higher education in a field related to education, management, or administration. Knowledge of copyright process as it relates to the academic environment. Must have knowledge of accreditation policies and demonstrated experience working with procedures for graduate degree conferring institutions, specifically relating to student records and services. Must have a demonstrated customer service or student service experience. Must have records analysis and management skills, demonstrating experience in preparing and organizing statistical reports, managing data collection, distribution, and maintenance. Experience using Blackboard, Microsoft Office and the MS Office Suite of Education Support Programs, Academic Databases, and Search Engines in conducting research of course materials. The ability to work well both independently and within a team is essential. Aptitude to maintain a high-level of professionalism and confidentiality. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education Requirement: Possesses a Bachelor's degree from a regionally accredited institution of higher education (or international equivalent).

Official Transcripts: Official transcripts are not required at the time of application; however, if the position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified PRIOR to appointment, if selected for the role.
* An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in a conventional U.S. education program. It is your responsibility to provide such evidence PRIOR to appointment.

• • Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. You must provide a copy of the letter containing the results of the equivalency evaluation upon request. Failure to provide such documentation when requested will result in lost consideration.
  • For more information regarding evaluation of foreign education for federal employment, please visit the U.S. Department of Education.

Contacts

• Address National Defense University 300 5th Avenue Bldg 62 Washington, DC 20319 US
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: [email protected]