Over 1 Million Paying Vacancies Available. Discover Your Dream Vacancy with Us!

Are you looking for a Lead Customer Account Specialist? We suggest you consider a direct vacancy at Defense Logistics Agency in Richmond. The page displays the terms, salary level, and employer contacts Defense Logistics Agency person

Job opening: Lead Customer Account Specialist

Salary: $90 751 - 117 972 per year
City: Richmond
Published at: Mar 06 2024
Employment Type: Full-time
See below for important information regarding this job.


Serves as a senior team member within a Customer Relationship Management (CRM) Team/Cell or Segment support team, training, overseeing workload and briefing internal/external customers. Provides advice and technical expertise to junior CASs on the Order Fulfillment process. Serves as the primary customer facing point of contact for the Order Fulfillment process. Works with the customer in identifying their needs, solving or coordinating timely resolution of customer orders/support problems. Serves as an active participant in customer outreach initiatives to assess customer satisfaction and inform customers of new DLA capabilities. Ensures workflow items assigned to subordinate members of the CRM Cell are addressed. Investigates and analyzes conditions associated with failed transactions (iDOC errors).


  • Must be a U.S. citizen
  • Tour of Duty: Flexible
  • Security Requirements: Non-Critical Sensitive
  • Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
  • Fair Labor Standards Act (FLSA): Exempt
  • Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
  • Recruitment Incentives: Not Authorized
  • Bargaining Unit Status: Yes
  • Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info.


To qualify for a Lead Customer Account Specialist, your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Experience leading a team Experience with the Order Fulfillment process Experience developing action plans that address root causes of widespread problems Experience conducting detailed program reviews for evaluating, advising and improving customer service/support programs Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


Substitution of education may not be used in lieu of specialized experience for this grade level.


  • Address DLA Aviation 6090 Strathmore Road Richmond, VA 23237 US
  • Name: DLA Aviation POC
  • Phone: 614-692-0318
  • Email: [email protected]


Similar vacancies

Fusion Operations Manager Mar 22 2024
$127 523 - 165 782

Serves as Operations Manager and Retail Industrial Program Manager’s Supervisor for the Customer Operations Directorate, DLA Aviation. Provides direc...

Program Manager Sep 06 2023
$121 268 - 157 646

As a Program Manager, you will: Ensure that subordinates are developing and adhering to schedule for program planning, development and execution; that priorities of the management plan are being adh...

Business and Recreation Chief NF-04 Feb 07 2024
$113 000 - 118 000

Serves as Chief Business and Recreation Division, and as such plans, manages, directs, coordinates and supervises the functions, programs and activities of the division and performs delegated personne...

Supervisory Integrated Supplier Team Chief May 17 2024
$107 915 - 140 293

Planning, organizing, coordinating, and integrating all of the logistics operations assigned to the team. Monitoring day-to-day operations, resolving proble...

Lead Technical and Quality Analyst May 06 2024
$107 915 - 140 293

Lead a team of Technical and Quality Analysts in the work of the team. Oversees the development of policies and procedures for technical and Quality process...