As a Program Support Assistant you will perform a wide-range of administrative duties in support of the office staff while providing competent care, sound judgment, skill, and professionalism. Relationships with supervisors, co-workers, and other VA employees must be consistently courteous, cooperative in nature, and overall contribute positively to the effective operation of the office.

Duties

Answer phones and greeting walk-in customers. Respond to telephone contacts by providing factual information on EEO complaint policies and procedures Administrative control and tracking of incoming and outgoing office communications. Maintain correspondence control tracking records and suspense. Scan appropriate data correspondence a in the automated tracking system. Review outgoing correspondence for appropriate conformance with VA regulations. Establish a filing system for maintaining a hard copy of the investigation file.

Requirements

• You must be a U.S. citizen to apply for this job
• Selectees are subject to a background/suitability investigation
• Selective Service registration is required for males born after 12/31/1959
• A probationary period may be required for employees and supervisors

Qualifications

Specialized Experience: To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here. GS-07 level: To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-06) in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves (1) Creating reports and correspondence for an office; (2) Assisting in completing travel vouchers for employees; and (3) Approving purchases of supplies for an office.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.


Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for federal employment. You can verify your education here. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address DAS Office of Resolution Management 810 Vermont Ave Washington, DC 20420 US
• Name: John Tipton
• Phone: 313-596-7200
• Email: [email protected]