This position is located within the Associate Director, Resources Office of the Robley Rex VA Medical Center. The incumbent of this position provides secretarial and administrative assistance to the Associate Director, Resources Office. The incumbent becomes a member of high level secretaries.

Duties

Duties include but are not limited to: Receiving telephone calls and visitors, screening calls Handling problems of a procedural and general nature, tactfully referring calls and concerns to appropriate areas of the medical center, and in approximately 60 percent of the time resolving these issues independently. Assists administrative personnel by not only screening and obtaining information from patients, families, medical staff members and visitors, but also resolves many of these concerns without further referral to supervisors Independently prepares responses to letters received in the Associate Director, Resources Office, many of which are complimentary in nature as well as problem solving The incumbent has the responsibility for maintaining the calendar for the Associate Director, Resources Office and the Executive Assistant, and schedules appointments and conferences based upon knowledge of current issues of importance and workload Maintains files of information in an orderly and approved format, and is responsible for retrieving material as needed Responsible for providing pertinent background information and maintaining suspense files for timely response Typing various forms of correspondence which include replies to congressional inquiries, White House correspondence, VA Headquarters referrals, letters from patients, visitors, vendors, etc. Prepares numerous medical center memoranda and presents these in final format, establishes suspense files noting dates forwarded to various services for concurrence, as well as date forwarded to Medical Center Director for approval Types policy memoranda assuring that they are in appropriate format and that they comply with VA Regulations and other references Takes notes and transcribes minutes exercising independent judgment to determine most important aspects of discussions and meetings and when to appropriately delete or clarify issues Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday 8:00 am - 4:30 pm Virtual: This is not a virtual position. Position Description/PD#: Secretary (OA)/PD001848 Relocation/Recruitment Incentives: May be authorized for highly qualified candidates Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/11/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. For a GS-08 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: To qualify for this position at the GS-07 level: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: ability to sort and file correspondence; provide excellent customer service to internal and external customers; work with other team members to collaborate; perform clerical and administrative functions in an office setting. To qualify for this position at the GS-8 level: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience in advising on established procedures; compile information for use in reports; proficient in the use of Microsoft Office; following up on suspense's. TYPING PROFICIENCY: This position requires the skills of a qualified typist. In addition to meeting the experience and/or education requirements, you must be able to type at least 40 words per minute. Preferred Experience: Providing excellent customer service; Has worked with leadership. You will be rated on the following Competencies for this position: Administration and ManagementClericalCommunicationsComputer Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is mainly sedentary. Some physical exertion may occasionally be necessary, such as bending, stooping, stretching, and lifting moderately heavy objects. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Robley Rex VA Medical Center 800 Zorn Avenue Louisville, KY 40206 US
• Name: Melissa Hupe
• Phone: 910-847-4307
• Email: [email protected]