The Administrative Officer of the Day (AOD) represents the Business Office Manager in all administrative matters occurring when assigned to other than a normal tour of duty. The AOD is delegated full authority and responsibility to exercise the Business Office Manager's prerogative in health administration matters, representing and acting on behalf of the Business Office Manager in all non-policy making administrative matters.

Duties

Duties include, but may not be limited to the following: Exercises non-policy making decisions and actions regarding administrative matters; Maintains continuity of functions and provides full medical administrative support to clinical and administrative Medical Center Staff; Serves as a health benefits advisor and supports special programs within the Business Office by commencing and completing the enrollment process for new Veterans and advising Veterans about their medical benefits when applicable; Manages Beneficiary Travel, Personal Funds of Patients, Decedent Affairs, basic Medical Care Cost Fund (MCCF) and other program areas on the off-tours; Provides administrative expertise, guidance and advice to clinical staff concerning administrative matters necessary for the efficient operation of the Medical Center; Receives and responds to non-routine patient inquiries and other administrative inquires from concerned Veterans, families, visitors, law enforcement officials, representatives from private hospitals, Congressional Offices and military personnel; Arranges all modes of transportation via air, ambulance, commercial air, taxi, bus or independent transports when the need arises on the off-tours; Determines extent of release of medical or social data from patient's records; Functions as Patient Representative during off-tours; Maintains good public and media relations; Ensures that there is adequate administrative coverage for Ward Clerks and ED clerks during off tour emergencies; Provides daily reports/log of all activities occurring during the off tour; Other duties as assigned; NOTE: This position involves a multi-grade career ladder. The major duties listed above represent the full performance level of GS-09. At the GS-07 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-09. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade DOES NOT guarantee promotion to the full performance level. Work Schedule: Rotating tours, to include Rotating Holidays and Weekends Telework: Not available Virtual: This is not a virtual position. Position Description/PD#: Medical Management Specialist (AOD)/PD99385S and PD99368S Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/07/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 7 position you must have served 52 weeks at the GS 6, for a GS 9 position you must have served 52 weeks at the GS 7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. You may qualify based on your experience and/or education as described below: GS-7 GRADE REQUIREMENTS GS-7 Specialized Experience: Must have one (1) full year of specialized experience that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the Medical Administration Specialist at the GS-7 level. To be creditable, this experience must have been equivalent to at least the GS-06 level in Federal service. Specialized experience is defined as having general knowledge of basic principles and practices applicable to policy and regulations, station directives, legal decisions, and state laws dealing with care and treatment of patient and beneficiaries, admissions, discharges, scheduling, inpatient and outpatient policy, community care resources, procedures and coordination activities, domiciliary care, sharing agreements, legal detention, beneficiary travel, patient funds and valuables, death details procedures and burial benefits, compensation and Pension activities, medical and dental benefits, procedures, eligibility, and other administrative functions sufficient to: Perform highly structured, entry-level work designed to develop broader and more in-depth knowledge and skill to perform higher-level assignments; Communicate factual and procedural information clearly, orally and in writing; and to gather and analyze basic facts and draw conclusions. OR Substitution of Education for Experience: Substitution of Education for Experience: I possess 1 full year of graduate level education OR Superior Academic Achievement. Education at the graduate level must have been obtained in an accredited college or university. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Superior Academic Achievement is based on class standing, grade-point average, or honor society membership. Class Standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses. Grade-point Average - Applicants must have a grade point average of 3.0 or higher out of a possible 4.0 as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of curriculum; or 3.5 or higher out of a possible 4.0 based on the average of the required courses completed in the major field or the required courses in the major filed completed during the final 2 years of the curriculum. Election to membership in a National Scholastic Honor Society - Applicants can be considered eligible based on membership in one of the national scholastic honor societies listed by the Association of College Honor Societies. Note: Transcripts Required. OR Combining Education and Experience: Must have equivalent combinations of successfully completed graduate education and specialized experience directly related to the work of the Medical Administration Specialist position, which may be substituted to meet the experience requirements of the position. Note: Transcripts Required GS-9 GRADE REQUIREMENTS GS-9 Specialized Experience: Must have one (1) full year of experience equivalent to the GS-7 level. Specialized experience is defined as experience that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. For this position, specialized experience consists of: Knowledge of a wide range of administrative concepts, principals, and practices such as Bed Management, BMS, Beneficiary Travel claims management, ECAMs for ambulance and special mode claims. Knowledge of overall Health Care System's objectives, goals, decisions and policies. Basic knowledge of medical center organization, functions, specialties, and programs. Knowledge of medical terminology. Knowledge of medical resources in surrounding community. Knowledge of scheduling policies and Community Care Eligibilities. OR GS-9 Substitution of Education for Experience: Must possess a Master's degree or equivalent graduate degree -OR- two (2) full years of progressively higher-level graduate education leading to such a degree, or LL.B or J.D., if related and if such education demonstrates the knowledge, skills, and abilities necessary to do the work of this position. Education obtained in an accredited college or university, may be substituted to qualify for this grade 9, Administrative Officer position. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent one (1) year of full-time study. If that number cannot be obtained from the school, 18 semester hours will be considered an academic year of graduate study. Part-time graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended. NOTE: Transcripts Required. OR Combining Education and Experience: Must possess equivalent combinations of successfully completed graduate education and specialized experience directly related to the work of the Medical Administration Specialist position, which may be substituted to meet the experience requirements of the position. For example, 6 months of appropriate specialized experience equivalent to GS-07 (50 percent of the experience requirement for GS-9) and 1 year of successfully completed graduate education (18 semester hours), as is describe above, (50 percent of the education requirement for the GS-9) would qualify for a GS-9 position. NOTE: Transcripts Required. You will be rated on the following Competencies for this position: Administration and ManagementCritical ThinkingFlexibilityVeteran and Customer FocusExperience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is sedentary with walking, standing, bending and light lifting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Tennessee Valley HCS - Nashville 1310 24th Avenue South Nashville, TN 37212 US
• Name: Lisa Purnell
• Phone: 312-569-8095
• Email: [email protected]