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Duties

WHAT IS THE COMMUNICATION AND LIAISON (C&L)DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Office of Communications (Social Media) The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Designs and manages web-based solutions and social media tools that are used to advance public understanding and engagement in important public policy initiatives of the Internal Revenue Service. In collaboration with senior team members, develops and manages social media content, site design, development, maintenance, administration and support services of these products. Initiates or develops the writing, production and posting of new content and social media campaigns and takes part in the overall graphic design elements of the Service's website and online elements produced by the Internal Revenue Service. Assists with implementation of short and long-term strategic planning in setting overall strategy of the Service's web and social media presence. Helps plan, manage, and develop projects implementing internal and public crowd sourcing elements and projects enhancing public involvement in government and in support of critical IRS initiatives. Maintains awareness of Servicewide policy and management initiatives and identifies opportunities to use the Internet and social media outlets to facilitate initiatives. Consults with and supports senior management to coordinate social media content, design, presentation of these initiatives. In collaboration with senior team members, creates successful campaign components using blogs, Facebook, Twitter and other social media tools, and executes such outreach campaigns accurately and efficiently, developing strong relationship with external and internal customers through effective and consistent communication.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE GS-09 LEVEL: You must have one year of specialized experience at the level of difficult and responsibility equivalent to the GS-07 grade level in the federal service. Specialized experience for this position includes: Experience with written and oral communication techniques and methods to assist in providing guidance and oversight on assigned communication programs. Experience planning, gathering, verifying and editing digital photography and creating/developing computer graphics/desktop publishing. Experience with analytical methods to evaluate data and make appropriate recommendations. OR Masters or equivalent graduate degree. OR Two full academic years of progressively higher-level graduate education. OR LL.B. or J.D, if related. SPECIALIZED EXPERIENCE GS-11 LEVEL: You must have one year of specialized experience at the level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes: Experience with written and oral communication techniques and methods to assist in providing guidance and oversight on assigned communication programs. Experience with communication models and applications used to reach audiences effectively. Experience developing content for print and web mediums directed at a diverse employee audience. Experience with analytical methods to evaluate data and make appropriate recommendations. OR Ph.D. or equivalent doctoral degree. OR three full years of progressively higher-level graduate education. OR LL.M. if related SPECIALIZED EXPERIENCE GS-12 LEVEL: You must have at least one year of specialized experience at the level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: Experience with communication principles and making oral presentations and conducting meetings to obtain customer input on program issues. Experience applying a variety of approaches to communication programs and of developing effective messaging. Experience with problem-solving techniques in order to resolve complex issues. Experience analyzing and developing recommendations from a wide array of conflicting and divergent information to assist program officials in achieving the information objectives of their programs. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address CL - Communications 1111 Constitution Ave NW Washington, DC 20224 US
• Name: IRS Memphis External
• Email: [email protected]