The Incumbent supervises a team of Program Support Assistants (PSA) in the Income Verification Division (IVD) with instances where supervision of both teams is required. The team is one of two PSA teams that respond to telephone inquiries, sort incoming mail, distribute work to Legal Administrative Specialists (LAS) and provide administrative and clerical support to other teams in IVD.

Duties

Supervises a team of Program Support Assistants in the Income Verification Division, Leads Various Projects assigned by Senior Management. Projects are based on mission, vision, objectives & strategic plan of IVD & HEC. Responsible for coordinating, planning & gathering data using statistical analysis, Assigns & tracks special projects, Prepares Management Reports, Evaluates work & performance of team staff. Performs other duties as assigned. Work Schedule: Monday-Friday, 7:00am-3:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Assistant/PD03998A Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/04/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Ability to determine educational and training needs of subordinates. Develops, analyzes, evaluates, makes recommendations and/or decisions regarding work methods, organizational needs, or procedures that promote efficiency. Prepares reports and communications for upper management. Performs organizational analysis for multiple departments for presentation to management staff. Conducts reviews to assess the level of compliance as established in security directives. You will be rated on the following Competencies for this position: Analysis and Problem SolvingComputer SkillsInterpersonal EffectivenessLead or Supervise Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level..

Contacts

• Address VHA Member Services 3401 SW 21st St Bldg 9 Topeka, KS 66604 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]