Incumbent manages a wide variety of complex activities relating to the management of the Health Eligibility Center (HEC), Enrollment Standardization Office (ESO), including planning, programming, budgeting, and general administration. The incumbent is also responsible for establishing and maintaining a comprehensive and integrated program contributing to the effective management control over ESO operations.

Duties

Major Duties Include (But are not limited to): The incumbent must inter-relate a wide range of data to maintain a perspective that assists top management in program planning and decision making. Ensures regulatory compliance with functionality, assists in testing software functionality, and provides recommendations for changes. Makes recommendations concerning the use of automated processes and software enhancements, as well as organizational changes, to improve enrollment and eligibility performance. Provides analysis and feedback to identify trends and training/coaching opportunities based on quality reviews and timeliness reports. Prepares and presents recommendations and solutions regarding complex issues based on analysis and evaluation, including the preparation and presentation of reports, proposals, charts, and graphs. Participates in many VA national committees and represents HEC and Member Services nationwide at meetings, conferences, and VA sponsored conventions. Develops, update, and communicates policy and processes to VAMC enrollment staff. Applies high-level quantitative and qualitative skill and methodology to analyses and assessments. Provides regulatory and technical support and guidance to staff and provides specifications for software development. Work Schedule: M-F, 40 hours / week (TBD by Supervisor) Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Management and Program Analyst / PD076450 Bargaining Unit: No Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/05/2024. Time-in-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet Time-in-Grade requirements, by the closing date of this announcement. If you have not held a GS grade at any time in the past 52 weeks, this requirement does not apply to you. GS-14 Time-In-Grade Requirement: For this GS-14 position, you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your Time-in-Grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year Time-in-Grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year Time-in-Grade. Note: Time-in-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: For this position, you must have one year of specialized experience equivalent to at least the next lower grade, GS-13, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Ensures overall efficient and effective management of the business line. Oversees the successful implementation of national programs relating to enrollment programs, eligibility verification, benefits determinations, and enrollment processing functions at regional and local levels. Manages the planning, programming, budgeting, directing, controlling, coordinating, operating, evaluating, and staffing of all division functions. Develops and manages business line processes and ensures effective and economical assignment of staffing to support program operations. Coordinates and manages staff education and training, system accesses, feedback on system issues, and requests for system enhancements. You will be rated on the following Competencies for this position: Administration and ManagementDeveloping OthersOrganizational AwarenessProblem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at the GS-14 grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VHA Member Services 3401 SW 21st St Bldg 9 Topeka, KS 66604 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]