As the Prosthetic Clerk of the Prosthetic and Sensory Aids Service (PSAS) at the Michael E. DeBakey VA Medical Center and its outpatient clinics; the incumbent will serve as the first point of contact for customers, both internal and external, that require prosthetics services either face to-face (counter) or by telephone at the inventory stock room in Prosthetics.

Duties

Review requests for completeness, proper documentation/posting to patient transaction screen. Submit request for quote forms to contractors and vendors to obtain pricing for fabrication or repair of durable medical equipment. Verify entitlement through Prosthetic package, distribute mail and/or patient pick up orders, and assemble equipment in inventory (basic assembly) to prep for issuance. Dispense off the shelf inventory items to patients and stock post the items to the patients' 2319 transaction record screen. Tracks, annotates, and documents receipt for equipment issued from DME warehouse request to Veterans 2319 transaction supply record. Make minimal micro-purchases to pay invoices/quotes received in the service. Assemble equipment (basic assemble) needing to be delivered to specialty services i.e., walker, wheelchairs, bathroom equipment. Consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Handles conflict and problems in dealing with the customer constructively and appropriately. Determines proper distribution of equipment mailed for Veterans that need to be delivered to the specialty service for issuance to the patient or mailed directly to the patient. Serves as the backup service ADP AC (ADP Application Coordinator). Serves as PIV Sponsor for badging of Prosthetic Staff. Work Schedule: Monday-Friday 8:00am-4:30pm (Subject to change based on the needs of the Agency.) Virtual: This is not a virtual position. Position Description/PD#: Prosthetic Clerk/PD4083A and PD04082-A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/07/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-4 position you must have served 52 weeks at the GS-3. For a GS-5 position you must have served 52 weeks at the GS-4. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education described below: General Experience: For GS-4: You must have one year of general experience equivalent to at least the next lower grade GS-3 in the normal line of progression for the occupation in the organization. Examples of general experience would typically include, but are not limited to: Submit request for quote forms to contractors and vendors to obtain pricing for fabrication or repair of durable medical equipment. Dispense off the shelf inventory items to patients and stock post the items to the patients' 2319 transaction record screen. Verify entitlement for Prosthetic equipment through the prosthetic package before issuing the equipment to the patient. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed two (2) years of education above high school level. Transcripts required. OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of completed post-high school education AND general experience listed above. Transcripts required. For GS-5: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Submit request for quote forms to contractors and vendors to obtain pricing for fabrication or repair of durable medical equipment. Dispense off the shelf inventory items to patients and stock post the items to the patients' 2319 transaction record screen. Verify entitlement for Prosthetic equipment through the prosthetic package before issuing the equipment to the patient. Tracks, annotates, and documents receipt for equipment issued f to Veterans 2319 transaction supply record. Provide face-to-face customer service to patients & visitors. Assemble equipment (basic assemble) needing to be delivered to specialty services i.e., walker, wheelchairs, bathroom equipment. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed four (4) years of education above high school level. Transcripts required. OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of completed post-high school education AND specialized experience listed above. Transcripts required. You will be rated on the following Competencies for this position: Administration and ManagementComputer SkillsCustomer ServiceMechanics Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work of the incumbent is primarily sedentary. There is some walking, standing, bending and carrying of items up to 25 lbs. such as equipment and supplies provided to beneficiaries. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Michael E DeBakey VA Medical Center 2002 Holcombe Boulevard Houston, TX 77030 US
• Name: Adrian Randles
• Phone: 918-310-4317
• Email: [email protected]