This position is located within the Nutrition and Food Service (N&FS) at the Boise VA Medical Center serving as a Nutrition Communication Center (NCC) Associate, providing administrative and customer service support for the VA hospital food service program.

Duties

Major Duties include but not limited to: The incumbent will practice excellent customer service skills in all forms of communication, either via telephone, e-mail or in-person. The incumbent must also practice proper business telephone etiquette while answering the phone. When communicating with customers, incumbent will be pleasant, friendly, personable, and professional. Incumbent will welcome callers courteously and identify themselves/ the service/ the organization. Communicates effectively via telephone and in-person and uses strong listening and speaking skills. Properly operates telephone equipment in order to transfer or place calls on hold. The incumbent will consider both verbal and nonverbal aspects of communication. Assists patients in selection of the proper foods according to their individual diet. Uses communication skills to converse with veteran's to accurately take menu orders via COTS Dietetic software System. Must possess multitasking skills when entering menu orders and improving quality of life of veterans through social interaction. Uses computer skills to precisely and swiftly move between functions in software systems and effectively log on and off the computer system. Incumbent handles routine telephone inquiries from nursing units/nursing personnel regarding patient meal orders and may maintain a log of telephonic client inquiries/concerns received directly from the client or unit personnel based on local policy. Initiates corrective action and/or notifies appropriate dietitian/dietetic technician for follow up. Follows local policies and procedures for calorie counts, maintaining of call records and other food service-related functions. NCC Associate communicates patient concerns with registered dietitian or dietetic Technician as appropriate and communicates with supervisor to complete all task assigned such as production/menu changes, menu specials, or menu shortages. Verifies physician orders for unusual diets, conflicting modifications, tube feeding orders and nutritional supplements. Ensures supplemental feedings are correctly entered. Advises food service supervisors and/or food production chief of any special orders or changes needed that may impact food production, including instances when substitutions are needed due to food preferences. Prints lists, reports, labels, and tray tickets following the established local facility procedures. NCCA runs nourishment labels, reports, prints back-up copies of reports and labels for contingency plans, and checks telephone messages. NCC Associate may be required to adjust menu selections, nourishments as needed for diet changes and NPO orders, as determined by local policies and procedures. Incumbent will use a computer terminal to record, retrieve and print recipes, menus, and inventory reports; to disseminate this information to various work units in the kitchen. Identifies errors in diet information transmitted from inpatient units to Nutrition and Food Services and takes any necessary corrective actions. Prints and assembles tray ticket packets in accordance with local facility policies and procedures and verifies correctness of the information and adherence to prescribed diet NCC Associate may discuss with diet technician and/or dietitian any adjustments of tray tickets, standing orders or supplemental feedings. Verifies physician orders for unusual diets, conflicting modifications, and nutritional supplements with the appropriate RD, informatics RD, or FSSM. NCC Associate completes performance improvement activities as assigned by supervisor and conducts menu review with NFS personnel prior to meal service, etc Work Schedule: Varies Position Description Title/PD#: Health Technician -Dietetic (Food Service Customer Support)/PD99855A Physical Requirements: The work requires walking, standing, bending, lifting and carrying of light items, such as food trays, instruction materials, books, and manuals. NCC Associate functions require long periods of sitting and moving about in an office environment, including repetitive motion activities of the hands and fingers for extensive keyboard and computer mouse use, and office tasks such as answering and holding a telephone phone, and writing. The work may require walking indoors, outdoors or to and from other areas of the medical center. It may be necessary to lift and/or push equipment. Incumbent is subject to periods continuous standing, sitting, walking and frequent stooping, reaching, pushing, pulling, and bending. Frequently lifts or moves objects weighing up to 20 pounds and pushing loaded carts of trays and/or nourishments.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Designated and/or random drug testing may be required
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc
• Selected applicants will be required to complete an online onboarding process
• Must be proficient in written and spoken English.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details

Qualifications

To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement. In accordance with 38 U.S.C. 7402(d), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Basic Requirement: All applicants must meet the following requirement; Positions in this series range widely in type and include support duties to medical or health personnel such as audiologists, speech pathologists, medical officers, and optometrists. Therefore, technician experience is experience that required application of the knowledge, methods, and techniques of the position to be filled. GS-05 grade level: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Specialized experience includes performing duties in food service in a hospital environment; knowledge of tray assembly area procedures; using dietetics software programs; familiarity with regular and modified diets; assisting with food selections; following verbal and written instructions; and using computer equipment, phone system, and printers. This position requires effective communication skills both verbally and in writing and good customer service. NOTE: Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successful completion of a full 4-year course of study leading to a bachelor's degree with major study or at least 24 semester hours in subjects appropriate to the position to be filled. OR Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of education and experience equivalent to the requirements for a GS-5.Note: Two full academic years of study, or 60 semester hours, beyond the second year is equivalent to 1 year of specialized experience. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-XX. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address Boise VA Medical Center 500 West Fort Street Boise, ID 83702 US
• Name: Patricia Murphy
• Phone: (505) 265-1711 X3703
• Email: [email protected]