The Administrative Officer of the Day (AOD) represents the Business Office Manager in all administrative matters occurring when assigned to other than a normal tour of duty. The AOD is delegated full authority and responsibility to exercise the Business Office Manager's prerogative in health administration matters, representing and acting on behalf of the Business Office Manager in all non-policy making administrative matters.

Duties

Exercises non-policy making decisions and actions regarding administrative matters; Maintains continuity of functions and provides full medical administrative support to clinical and administrative Medical Center Staff; Serves as a health benefits advisor and supports special programs within the Business Office by commencing and completing the enrollment process for new Veterans and advising Veterans about their medical benefits when applicable; Manages Beneficiary Travel, Personal Funds of Patients, Decedent Affairs, basic Medical Care Cost Fund (MCCF) and other program areas on the off-tours; Provides administrative expertise, guidance and advice to clinical staff concerning administrative matters necessary for the efficient operation of the Medical Center; Receives and responds to non-routine patient inquiries and other administrative inquires from concerned Veterans, families, visitors, law enforcement officials, representatives from private hospitals, Congressional Offices and military personnel; Arranges all modes of transportation via air, ambulance, commercial air, taxi, bus or independent transports when the need arises on the off-tours; Determines extent of release of medical or social data from patient's records; Functions as Patient Representative during off-tours; Maintains good public and media relations; Ensures that there is adequate administrative coverage for Ward Clerks and ED clerks during off tour emergencies; Provides daily reports/log of all activities occurring during the off tour; Other duties as assigned; Work Schedule: Rotating tours, to include Rotating Holidays and Weekends Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Medical Admin Specialist/PD99385S Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/28/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 9 position you must have served 52 weeks at the GS 7, for a GS 7 position you must have served 52 weeks at the GS 5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 (for a GS -9) or GS-5 (for a GS-7) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge of medical organization functions, specialties and programs. Knowledge of applicable public laws, VA policy and regulations, etc. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for the GS 9 grade level you must have a master's or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to such a degree. For a GS 7 - 1 full year of graduate level education or superior academic achievement. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond high school. You will be rated on the following Competencies for this position: Conflict ManagementCritical ThinkingCustomer ServiceFlexibility Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires much walking between offices and floors of the hospital building with the frequent requirement of lifting objects such as suitcases, clothing or other administrative items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Syracuse VA Medical Center 800 Irving Ave Syracuse, NY 13210 US
• Name: Stephen Jones
• Phone: 315-425-3791
• Email: [email protected]