This position is located at Parent Central Outreach Services. This announcement may be used to fill additional vacancies throughout the program. Management has the right to assign staff to locations as mission requires. This position is Mission and Weather Essential. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Duties

Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff. Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building. Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking. Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations. Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

Requirements

• Must be 18 years of age or older at time of appointment or placement into the position.
• Direct Deposit and Social Security Card are required.
• Satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-15.m., and a Child Care Tier 1 background investigation is required.
• Must have current health assessment which documents good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy including annual influenza vaccinations.
• A one year probationary period may be required (either initially or upon conversion, if applicable).
• Successful completion of annual training requirements within the prescribed time frame and demonstrated on the job competence is required.
• Must be willing to accept varying and/or rotating shifts to include hours between 6:00 A.M and 6:00 P.M. with possible nights, weekends, holidays and split shifts as required.
• Satisfactorily complete an employment verification (E-Verify) Check.
• Travel to on and off post locations may be required.
• The dual compensation guidelines DO NOT apply to this position. GS and NAF employees holding FLEX positions are eligible to apply for this position.

Qualifications

NF-02 Qualifications: Experience working in an office setting which demonstrates skill in applying administrative and clerical procedures; customer service concepts; and communication techniques in a professional environment. Experience using office automation to prepare documents, manage files, and maintain records. Must have experience in using applications such as Microsoft Office (i.e., Word, Excel, Power Point, and Outlook). NF-03 Qualifications: Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence. Must possess experience demonstrating customer service and business communication skills. Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources. Must possess demonstrated proficiency in using computers for various applications to include Microsoft Office Suite (i.e., Windows, Word, Power Point, Excel, and Outlook). Experience entering and maintaining information into automated databases. At least 1 year experience equivalent to the next lower grade level NF-02. Highly Preferred for NF-02 & NF-03: ALL highly preferred candidates will possess: Possess familiarity with Army policies and regulations. Additional Highly Preferred for NF-03 ONLY: Highly preferred NF-03 candidates will also: Possess experience utilizing automated systems for childcare operations. The experience and knowledge listed above MUST be reflected on your resume to be considered a Highly Preferred candidate. Applicants that possess the highly qualified criteria may be sent first for consideration. Additional certificates will be sent at managements request. Referrals and selections can be made at either grade.

Education

This job does not have an education qualification requirement.

Contacts

• Address BR-NAF-W6BMAA US ARMY GARRISON WEST POINT DO NOT MAIL West Point, NY 10996 US
• Name: CHRA NAF C2SC - Recruitment Branch
• Phone: 0000000000
• Email: [email protected]