See below for important information regarding this job.

Duties

Serve as a J6 Assistant Business Relationship Manager (BRM) to the assigned senior J6 BRM and the Customer Experience Director and staff on all Information Technology (IT) matters concerning assigned customer organizations and senior executives. Responsible for planning, organizing, and directing IT customer service actions in support of assigned DLA Major Subordinate Command (MSC) - one position for DLA Distribution and one position for DLA Aviation Responsible for a range of customer activities, project planning and major programs, and maintains frequent communication with peers and managers within other J6 Enterprise Service Areas (ESAs). Responsible for a wide range of IT support functions for assigned customer requirements, maintaining a detailed knowledge of customer needs related to various tailored IT products and services. Directs immediate and fast-paced actions of all IT actions -- regardless of J6 service area -- with the intent on providing immediate resolution to customer support issues.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Set Schedule
• Security Requirements: Non Critical Sensitive with Secret Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: Yes
• 2 vacancies will be filled in J6X XD org code - but additional vacancies may be filled from the same certificate in any J6 area for up to 6 months from the closing date of this announcement.

Qualifications

To qualify for an IT Specialist (CUSTSPT) , your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: GS-12: In developmental capacity: Maintains surveillance of short, midterm and long-range plans pursuant to logistics IT objectives. Ensures through vetting of customer requirements to determine the best fit for the customer and for the Agency. Ensures reliable service delivery for all applications and systems assigned and coordinates with representatives within other DLA J6 ESAs to ensure all facets of IT remain available, reliable and secure. Always with the customer in mind, the incumbent recommends initiatives to adopt and assists in prioritizing projects and improvements. Ensures appropriate allocation of resources to successfully complete all approved initiatives. Interprets and implements policies and directives from HQ DLA and other staff offices and communicates to the customer, the need or motivation for any changes in IT policies and procedures. GS-13: Maintains surveillance of short, midterm and long-range plans pursuant to logistics IT objectives. Ensures through vetting of customer requirements to determine the best fit for the customer and for the Agency. Ensures reliable service delivery for all applications and systems assigned and coordinates with representatives within other DLA J6 ESAs to ensure all facets of IT remain available, reliable and secure. Always with the customer in mind, the incumbent recommends initiatives to adopt and assists in prioritizing projects and improvements. Ensures appropriate allocation of resources to successfully complete all approved initiatives. Interprets and implements policies and directives from HQ DLA and other staff offices and communicates to the customer, the need or motivation for any changes in IT policies and procedures. B. Education Substitution: Applicants may not qualify for this position based on education in lieu of specialized experience. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address DLA Information Operations J6 8725 John J Kingman Rd Ft Belvoir, VA 22060-6221 US
• Name: Maliah Morgan
• Phone: 717-770-4896
• Email: [email protected]