This position is located in Pension and Fiduciary (P&F) Service. Pension and Fiduciary (P&F) Service administers the pension programs and fiduciary activities for compensation, dependency and indemnity compensation (DIC) and pension beneficiaries Department of Veteran's Affairs Veterans Benefits Administration. P&F Service is responsible for the development of policy, procedures, training, and oversight of the delivery of VA pension benefits and fiduciary activities worldwide.

Duties

Specific duties include: Performs comprehensive studies of Pension and Fiduciary Service programs and automated processes to ensure compliance with policy and procedural directives. Facilitates long and short range program research involving data collection, analysis and presentation of findings to support the organization's business goals and objectives. Monitors and reports on PMC and Fiduciary Hub performance and automated system performance to identify progress towards business and agency targets. Investigates and analyzes program performance, to include field office performance and automated system performance, by obtaining and evaluating data from various sources advises on the system improvements needed to improve the efficiency of program operations. Coordinates with team members in gathering relevant data, analyzing it critically, and making recommendations based on findings using available information resources such as Internet tools, manuals, and other reference materials. Evaluates data in valuable visualizations to analyze field office and system performance and present/discuss findings with leadership. Produces data visualizations, graphs and/or charts to communicate the effectiveness of programs, business operations or processes. Formulates and recommends instructions, directives, guidelines, policies, plans or procedures to administer or carry out functions which support operations delivery or supporting delivery of benefits or services to Veterans and their survivors. Influences all aspects of field station operations through the establishment of Pension and Fiduciary Service policy directives, procedural guidance, national quality assessment and oversight of programs under the purview of Pension and Fiduciary Service. Plans, prioritizes, and participates in work groups and special projects that impact modernization efforts aimed at designing electronic processing systems for field personnel and automated processing systems. Coordinates projects that drive performance standards, quality metrics, and policy that directly impacts field employees on a national basis. Evaluates and formulates oversight measures for Veteran, survivor, and fiduciary workload processing. Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of programs or operations in meeting established goals and objectives. Conducts audits which include review, examination, and verification of individual employee records and performance data to determine if employees are properly completing and complying with national Veteran and survivor claims processes. Conducts audits of automated processes to ensure system compliance with all applicable laws, regulations, policies, and procedures. Coordinates projects that require an understanding of the development of program policy, procedural guidance, quality and oversight plans and reviews of national programs and systems and training, projects within the team. Undertakes long and short range research and studies program activities within P&F Service to support the organization's business goals and objectives. Gathers relevant data, analyzes it critically, and makes recommendations based on findings using available information resources such as Internet tools, manuals, and other reference material. Manages multiple projects or programs concurrently where effort involves coordination among multiple resources, other divisions, or agents outside of the organization. Investigates and analyzes automated claims processes to ensure optimized benefits delivery. Develops and updates procedural guidance for distribution to field offices. Drafts training letters, writes briefing papers, draft system requirements and answers Congressional and external stakeholder inquiries. Researches Veteran specific issues and prepares all necessary administrative materials, correspondence, and justifications detailing reasons for decisions. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-11, GS-12, GS-13. Work Schedule: Full time, Monday through Friday, 8 am - 4:30 pm Compressed/Flexible: Available Telework: Available Virtual: Yes this is a Virtual position - Employee is expected to report to one of our co-located offices based on telework agreement. Office locations are below. Washington DC Philadelphia, PA St. Paul, MN Milwaukee, WI Louisville, KY Salt Lake City, UT Indianapolis, IN Lincoln, NE Columbia, SC Position Description/PD#: Management and Program Analyst; GS-0343-11 PD# 38923A, GS-0343-12 PD# 38922A, GS-0343-13 PD# 38921A. Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required.

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:02/26/2024. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees, former Federal employees applying for reinstatement, or a current federal employee applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment must meet time in grade requirements. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. NOTE: This does not apply to Non-Federal Applicants, or applicants applying for consideration under Non-Competitive Authority (i.e.... "30% or more Disability", VRA, and/or Schedule A). To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade. For a GS-11 position you must have served 52 weeks at the GS-9 level. For a GS-12 position you must have served 52 weeks at the GS-11 level. For a GS-13 position you must have served 52 weeks at the GS-12 level. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-11 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to GS-09 in the normal line of progression for the occupation in the organization. Specialized experience for this position is defined as demonstrated experience in: a) gathering relevant data, analyzing it critically, and making recommendations based on findings using available information resources such as Internet tools, manuals, and other reference materials, b) producing data visualizations, graphs and/or charts to communicate the effectiveness of programs, business operations or processes. Education Substitution: Applicants may substitute education for the required experience for the GS-0343-11 grade level. To qualify based on education for this grade level you must have the following: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. OR, GS-11 ONLY -Combination: Applicants may also combine education and experience to qualify at the GS-11 level. Applicants may also combine education and experience to qualify at the GS-11 level. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 18 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-11. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position GS-12 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to GS-11 in the normal line of progression for the occupation in the organization. Specialized experience for this position is defined as demonstrated experience in the areas below a) gathering relevant data, analyzing it critically, and making recommendations based on findings using available information resources such as Internet tools, manuals, and other reference materials, b) obtaining and evaluating data from various sources advises on the system improvements needed to improve the efficiency of program operations, c) producing data visualizations, graphs and/or charts to communicate the effectiveness of programs, business operations or processes. GS-13 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to GS-12 in the normal line of progression for the occupation in the organization. Specialized experience for this position is defined as demonstrated experience in the areas below a) gathering relevant data, analyzing it critically, and making recommendations based on findings using available information resources such as Internet tools, manuals, and other reference materials, b) obtaining and evaluating data from various sources advises on the system improvements needed to improve the efficiency of program operations, c) producing data visualizations, graphs and/or charts to communicate the effectiveness of programs, business operations or processes. d) Formulates and recommends instructions, directives, guidelines, policies, plans or procedures to administer or carry out functions which support operations delivery. Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: Position is sedentary. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Contacts

• Address VBA Human Resources Center - Central Office 810 Vermont Ave NW Washington, DC 20420 US
• Name: Jacob Rolon
• Phone: 410-230-4400 X1230
• Email: [email protected]