The position is located within the OSS at VA Central Iowa Health Care System (VACIHCS); providing a full range of administrative and clerical support to the OSS; serving as the principal clerical and administrative support person based on a thorough knowledge of VHA's scheduling program under the GPM.

Duties

Major duties listed but not limited to: establishing and maintaining approved clinic profiles in the Veterans Health Information & Technology Architecture (VistA) by working closely with staff from all services, as well as MCAA and HIMS staff and provides coverage for Primary Care Management Module (PCMM) coordinator as needed. Receives, reviews, and analyzes incoming mail for the OSS with the responsibility of determining what action is required and by whom. Determines whether correspondence should be brought to the attention of OSS leadership or the GPM or referred to other appropriate individual(s) for required action. Types minutes and maintains them for all OSS meetings and independently prepares the agenda for meetings as needed. Composes select correspondence to Veterans and medical providers as needed. Serves as the initial contact/receptionist for customers by phone or in person. Maintains files, policies, and procedure manuals for the OSS. Provides and coordinates ADPAC, PlV Sponsor, and TMS administrator duties for the service. Prepares OSS reports, policies, forms, pamphlets and other administrative reports and for publication and completes distribution to the required areas. Creates and compiles weekly, monthly, quarterly, and annual reports. Performs other duties as assigned. Work Schedule: Monday-Friday, 7:30pm-4:00pm (Work hours may be further discussed during interview) Telework: This position is not telework eligible. Virtual: This is not a virtual position. Position Description Title/PD#: Program Support Assistant/PD30368A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required Bargaining Unit Status: Yes, AFGE The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes but is not limited to:enter data, demographics, insurance and other information into computer applications; review reports, records and statistical computations for accuracy; provide administrative support and collaborate with different departments and service lines; schedule and coordinate appointments for diagnostic testing and consultative appointments; hold presentations on benefits and enrollment seminars; interpret computer generated reports and understand data processing capabilities; utilize office automation programs such as MS Office, excel, MS Outlooks, etc.; and prepare written correspondence for a broad spectrum of complex inquiries from internal and external customers. There is no educational substitution for the GS-06 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address VA Central Iowa Health Care System 3600 30th St Des Moines, IA 50310 US
• Name: Erica Aleman
• Phone: 612-467-5705
• Email: [email protected]