The Neurology Service Advanced MSA's perform a variety of support duties that facilitate the work of physicians, residents, fellows, nurses, techs, and other members of the medical facility who provide patient care. Advanced MSA's are considered chief sources of information and play an important role in accomplishing the work of all Neurology Service Specialty Clinics.

Duties

The Advanced MSA must have the ability to work rapidly and independently with a high degree of accuracy. The Advanced MSA must be dependable, use good judgement and effectively/accurately analyze and evaluate all situations to ensure the veteran receives the highest quality of care. Good written and oral communication skills are essential. The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model, a Neurology Service at the San Francisco VA Health Care System (SFVAHCS) to ensure delivery of coordinated, high quality, efficient and patient-centered care. Advanced MSA's are considered chief sources of information and play an important role in accomplishing the work in Neurology Service. Duties include but are not limited to: 1. Scheduling, cancelling, re-scheduling patient's appointments and/or consults; entering no-show information, recalls, return to clinic appointments, and appointment cancellation information. 2. Sending appointment notifications, instructions, and reminder/cancellation letters to patients, checking in patients arriving for their appointments. 3. Verifying and updating demographic and performing basic eligibility, co-pays and preauthorization requirements for specific coverage and insurance capture. 4. May be needed to logging into automatic computer-based phone system to answer and direct multi-line phone systems in a courteous manner. Taking complete accurate telephone messages and/or documentation of contact into CPRS via view alerts. 5. Checking and responding to voicemail, documenting in CPRS as needed and providing messages to clinical team members. 6. Responsible for incoming and outgoing faxing and distribution as needed to support clinical operations. 7. Monitor and/or manage multiple reports, lists and suspense to include but not limited to electronic wait list, unseen report, recall reminders, return to clinic orders, open encounters/EARRS, NEARS, Veteran Choice List, missed opportunity report, consult management and tracking. 8. Required to perform the following but not limited to: Coordination of Telehealth, VTELS including VTEL cognitive behavioral therapy (CBT) to patients outside of VISN 21, Yountville outreach (patients seen at Yountville, coordination of Hoptel requests, Patient Travel, patient admission, and assisting with Consult tracking and Encounter completion. 9. Enters appropriate, complete, accurate information into electronic record (CPRS/VISTA) and other clinical information systems as appropriate to the area assigned. 10. Responsible for checking-in / checking- out patients, and to include but not limited to: Keeping clinic check in area presentable, restocking flyers and or brochures, be mindful of Veterans that have been waiting longer than 15 minutes. 11. Appropriately complete initial paperwork for walk-in "triage" patient's, notifies the appropriate nursing staff members and/or clinicians and brings urgent matters to immediate attention of nursing or physician staff. Collaborates effectively with the other staff to ensure seamless care. 12. Responsible for acknowledging and/or completing routed view alerts with-in 48 business hours. 13. Maintains up to date training on VA Scheduling Requirements. 14. Understanding of beneficiary enrollment and means testing. 15. The Advanced MSA may provide any updates on scheduling requirements to team members in accordance with established procedures and practices. 16. Preparing for clinic visits to include Neurology Service clinics scrubbing as needed. 17. Discharge coordination as needed. 18. Reconciles end-of-shift/end-of-day processing and reports. 19. Generating, receiving and distributing mail to medical staff and patients. 20. Assembling patient records according to prescribed formats. 21. Electronically file results of treatment in medical records. 22. Determining patients' eligibility for treatment and paid travel expenses, if applicable. 23. Recording physicians' orders for patients on a variety of records, if applicable. 24. Selecting, completing, and routing requests for patient activities and treatment procedures. 25. Scheduling appointments for patients with other medical services. 26. The Advanced MSA must be able to accept feedback (negative and positive) to grow and expand their expertise. 27. Must have minimum of basic knowledge of the following eligibility, TRICARE & ChampVA eligibility, Release of Information process, VetLink, Kiosk, MyHealtheVet, HIMS, office equipment to include copier/fax machine, and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc. 28. May be asked to perform other functions as directed by Neurology Administrative Officer, Chief of Service, or any other Neurology Section Chiefs. Work Schedule: Monday - Friday 8:00am - 4:30pm or as determined by supervisor Telework: Yes, at Supervisory discretion Virtual: This is not a virtual position. Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. (1) Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Education. One year above high school; OR, (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: GS-06 Experience. One year of experience equivalent to the GS-5 grade level. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: Ability to collaborate and communicate [with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: VA Handbook 5005/117 PART II APPENDIX G45 published August 1, 2019 The full performance level of this vacancy is GS-06. Physical Requirements: The work is primarily sedentary.

Education

There is no education substitution at this grade level.

Contacts

• Address San Francisco VA Medical Center 4150 Clement Street San Francisco, CA 94121 US
• Name: Marcus Garrison
• Phone: 559-225-6100 X6339
• Email: [email protected]