This position is located in the Veterans Benefits Administration, Jackson- Mississippi Regional Office, Veteran Readiness and Employment (VR&E) Division. The primary purpose of this position is to provide administrative support by assisting the Vocational Rehabilitation Counselor (VRC) with technical management of the VR&E caseload and providing assistance to Veteran clients.

Duties

Research and gather information from various sources to render a decision on eligibility for all applications received for benefits. Coordinate scheduling of counseling appointments for those found eligible for benefits. Maintain necessary correspondence to benefit recipients. Gather required information to process various payments to eligible program participants. Perform clerical and administrative support for office operations, i.e., maintaining office supplies, counseling files, processing electronic mail, timekeeping, and updating division spreadsheets with targeted information. Document all service delivery and participant interactions within the program. May serve as authorized purchaser of good and services for program participants under the guidance of the Voc-Rehab Counselor.

Requirements

• You must be a U.S. citizen to apply for this job.
• A probationary period may be required for employees and supervisors.
• Selected applicants will be required to complete an online onboarding process.
• Selectees are subject to a background/suitability investigation.
• Selective Service registration is required for males born after 12/31/1959.
• A complete application package; Resume, and other documents particular to your application needs (i.e., Transcript, SF-50 etc.).

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/19/2024. Specialized Experience: GS-07: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-05) in the federal service or equivalent experience in private or other sector. Specialized experience is work experience that equipped the applicant with the knowledge, skills and abilities (KSA's) to perform successfully the duties of the position. Specialized experience for this position is defined as: Performing general office administration duties to include:(1) alpha-numeric filing, completing telephone outreach, responding to telephone and written inquiries; (2) scheduling appointments; (3) financial transactions to include computer data entry AND (4) appropriate customer and peer relationships/communication. OR Applicants may substitute Graduate Education to qualify for grade GS-7. Applicants may substitute education for experience with at least one full academic year (18 semester hours or 27 quarter hours) of graduate level education from an accredited college or university in a field that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. If you are claiming to qualify based on your education, your application must include an official or unofficial copy of graduate level transcripts that demonstrate this information. OR Applicants may substitute a combination of graduate education and specialized experience to qualify for the position at the GS 7 grade level. If you have some, but not all, of the graduate education described above AND less than one full year of the specialized experience described above, you may qualify by combining the amount of creditable education and experience that you do have. To calculate, first identify the percentage of qualifying education you have as a percentage of one year of study. Next, identify the percentage of specialized experience you have as a percentage of 12 months. Then, add the two percentages. The total percentage must equal at least 100% for you to qualify for the position at the grade GS-7 level. For example, an applicant who has 9 semester hours of graduate education (i.e., 50% of graduate education required) and 6 months of acceptable specialized experience (i.e., 50% of the experience required) would satisfy the qualification requirements for the position. If you are claiming to qualify based on your education, your application must include an official or unofficial copy of college transcripts that demonstrate this information. GS-09: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-07) in the normal line of progression for the occupation in the organization. Specialized experience is defined as: (1) Experience working with Vocational and Rehabilitation and Employment Chapter 31 and Chapter 36 programs; (2) experience working with contracting practices and procedures AND (3) experience working with Vocational Rehabilitation and Employment operations. OR Applicants may substitute education for the experience required. For grade (GS-09): a master's or equivalent graduate degree; or two (36 semester hours) full years of progressively higher level graduate education leading to such a degree; or LL.B. or J.D., if related. Such education must demonstrate the knowledge, skills and abilities necessary to do the work. OR Applicants may also combine education and experience to qualify. To calculate, first identify the percentage of required education you have earned. Only graduate level education in excess of the amount required for the next lower grade level may be used in combination with experience. For example, for grade GS-9, only graduate level education beyond the first year of study (18 semester hours or the equivalent) may be combined with experience to meet total qualifications. Likewise, for grade GS-11, only graduate level education beyond the first two years (36 semester hours or the equivalent) may be combined with experience to meet total qualifications. Example: The position to be filled is at grade GS-9. You have 6 months of specialized experience equivalent to grade GS-7, and you have completed 27 semester hours of graduate level education. You meet 50 percent of the qualifications required through experience. You also meet 50 percent of the qualifications required through experience. You are eligible because both percentages in this example together will add up to 100 percent. Your first year of graduate study is not qualifying for GS-9. Your first two years of graduate study are not qualifying for GS-11. In every case where combinations of experience education are used, the total percentage must equal at least 100 percent in order for you to be qualified. Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience you document, to include volunteer experience.

Education

An unofficial or official copy of your transcripts must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education: http://ope.ed.gov/accreditation/

Education submitted must be appropriately accredited by an accrediting body recognized by the Secretary of the U.S. Department of Education. For additional information, refer to the U.S. Department of Education web site at: http://www. ed.gov/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

Contacts

• Address Jackson Regional Benefit Office 1600 E. Woodrow Wilson Ave Jackson, MS 39216 US
• Name: Alexis Allen
• Phone: 601-364-7271
• Email: [email protected]