Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: Serves as a Lead Emergency Services Dispatcher providing services to the installation by utilizing a range of equipment to respond to 911 calls and dispatching appropriate emergency personnel to include but not limited to police, fire and EMS. To learn more visit https://home.army.mil/johnson/index.php

Duties

Distributes and balances the workload among employees assigned to a specific shift. Instructs shift employees in specific duties and techniques per established procedures. Gives on-the-job training to new employees in accordance with established policies and practices. Checks on work in progress to ensure accomplishment of assigned duties. Receives and evaluates 911 emergency calls. Dispatches a variety of emergency equipment to include police, fire, ambulance, Med-Evac, rescue or hazardous materials units based on call. Refers non-emergent callers to appropriate civilian and governmental agencies. Maintains records, reports and logs on all communication traffic, assigned vehicle movements, patient transports, personnel and vehicle status per established procedures. Operates Computer Aided Dispatching (CAD) system, radios and station alerting systems.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. Requires Secret Clearance (Tier 3).
• Incumbent is required to work (inclement weather/mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time.
• The incumbent is required to obtain and maintain, within 6 months of employment, DoD Telecommunicator I and II (or equivalent) and DoD Hazmat Awareness levels.
• The incumbent is required to obtain and maintain, within 6 months of employment, Emergency Medical Dispatch, a Louisiana Law Enforcement Telecommunication System (LLETS) Operator, and Cardiopulmonary Resuscitation Certifications.
• Work is performed on an alternate work schedule with rotating shift, which includes weekends and holidays.
• Must be able to successfully complete a pre-appointment physical examination.
• This position is covered by the Civilian Drug Abuse Testing Program. Incumbent is required to sign a DA Form 5019-R, condition of employment for certain civilian positions identified as critical under the Drug Abuse Testing Program.
• Incumbent is required to wear prescribed uniform.
• This position has a Temporary Duty (TDY) or business travel requirement of 5% of the time.
• This position is subject to an initial drug screening, and random testing thereafter. A negative drug test result must be received by human resources within 30 calendar days after the Entrance on Duty (i.e., start date).
• Selectee’s inability to successfully pass or refusal to conduct the drug test may result in the job offer being withdrawn during the recruitment process or subsequently being removed from Federal service for failure to meet a condition of employment.
• You may be required to sign a Statement of Understanding if you are selected for this position.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesInteragency Career Transition Assistance PlanMilitary Spouses, under Executive Order (E.O.) 13473Office of Personnel Management (OPM) Interchange Agreement EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) Eligible In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes work that involves operating dispatching, communications, and automation systems; processing incoming emergency and non-emergency call requests for fire, medical and police assistance; preparing or maintaining records, reports and logs for communication traffic; serving as a mentor by providing and explaining guidance on emergency service dispatching policies and procedures. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07). You will be evaluated on the basis of your level of competency in the following areas: Customer Service (Clerical/Technical)Decision MakingInterpersonal SkillsManages and Organizes InformationManaging Human ResourcesTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address FU-W0VFAA US ARMY IMCOM-USAG FT JOHNSON DO NOT MAIL Fort Johnson, LA 71459 US
• Name: Army Applicant Help Desk