This position is located at Departmental Offices,Management CFO-Treasury Operations. As a Customer Support Specialist, you will provide the highest level of customer support, including developing and maintaining exceptional client relationships and facilitating the delivery of products and services.

Duties

If you do not meet any of the categories listed above, this opportunity is also open to any US citizen to apply under Announcement 24-DO-308-P. Please refer to that announcement for details on open period, eligibility, and how to apply. The following are the duties of this position at the GS-11. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. Works with customers to understand their specific business needs and developing mission solutions utilizing Treasury Operations services and programs Monitors project activities and resources to mitigate risk Serves as a customer support specialist to the assigned customer base by understanding their mission Guiding and advising on the most effective and efficient means of delivering services and products, and facilitating action with service providers

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement: SPECIALIZED EXPERIENCE:For the GS-11 grade level, you must have one year (52 full weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized Experience for this position includes: *Coordinating and processing customer services requests. AND *Using an electronic database to maintain records and provide information regarding the status of service requests. OR EDUCATION: You may substitute education for general or specialized experience as follows: Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree, or LL.M if related. OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of successfully completed graduate level education and specialized experience; the total percentages must equal at least 100 percent to qualify. Only graduate level education in excess of the first 36 semester hours (54 quarter hours) may be combined to be considered for qualifying education. SPECIALIZED EXPERIENCE:For the GS-09 grade level, you must have one year (52 full weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized Experience for this position includes: *Coordinating service requests using an electronic database OR EDUCATION: You may substitute education for general or specialized experience as follows: A Master's or equivalent graduate degree or two full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of successfully completed graduate level education and specialized experience; the total percentages must equal at least 100 percent to qualify. Only graduate level education in excess of the first 18 semester hours may be combined with experience. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resumé. TIME-IN-GRADE: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-11, you must have been at the GS-09 level for 52 weeks. For the GS-09, you must have been at the GS-07 for 52 weeks. TIME AFTER COMPETITIVE APPOINTMENT: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

Education

This job does not have an education qualification requirement.

Contacts

• Address Management CFO-Treasury Operations Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]