This position is under the Primary Care Service, at the Hampton VA Medical Center. It involves the accountability to coordinate and manage Access/PCMM systems across the (PC) Service Line, including the Hampton-area CBOCS. The position involves metrics implementation of a variety of scheduling applications to measure supply and demand, defining VISTA business rules and associated metrics, supporting the implementation of standard processes, system redesign and change management.

Duties

Major Duties includes (but not limited to): Utilizing analytical programs and studies multifunctional programs, functions, and processes across the enterprise to determine whether the management systems in current use efficiently accomplish objectives of the organization. Collaboratively supports implementation of standard business rules governing clinic profile maintenance and clinic access policies, procedures and related processes. Analyzes, evaluates, reports, and/or advises on the effectiveness of scheduling and access methods, processes, policies, and procedures Develops standard access processes/approaches in support of the business rules and access improvements within service lines. Serves as the system point of contact for communication. Access and PCMM improvement, communicating changes/updates and planning approaches to stay current with VISN and national changes and improvement efforts. Provides regular communications/reports re; Access System management to the PSL Leadership, Executive Team and other Committees/Councils/Teams as needed. Supports various management initiatives in implementing new or revised technologies and processes to improve access management, including but, not limited to: business intelligence, workgroup collaboration and data collection, analysis and reporting. Manages clinical reminder reports and coordinates dissemination of information to providers, tracking and reporting compliance of performance measures. Serves as a resource point for information and training for Scheduling, Patient Care Encounter (PCE), Incomplete Encounter Management Module (IEMM) and Patient Data Exchange (POX). Serves as the Medicine Department representative at the organizational Access Oversight Committee. Monitors multiple projects simultaneously, each of which may have separate and/or conflicting constraints, strategic priorities. Work Schedule: Monday - Friday 07:30AM - 04:00PM Virtual: This is not a virtual position. Position Description/PD#: Medical Data Clerk/PD027730 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/26/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-5 position you must have served 52 weeks at the GS-4. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: General Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples general experience would typically include, but are not limited to: Working with numerous and varied computer programs used for patients management and scheduling. Utilizes personal computer applications including Microsoft (MS) Word, MS Excel, MS Access, MS Power Point and MS Outlook to collate and manipulate data, conduct analyses and develop reports, presentations, and correspondence. Uses the ability to meet the needs of customers in a courteous, tactful and respectful manner by handling conflict and problems with customers constructively and appropriately. Manages principles to negotiate with management on agency resource proposals or enhancements to established procedures. Uses the ability to research, compile, organize, analyze, and present data in response to specific inquires or requests for information concerning the effectiveness and efficiency of scheduling Use their ability collaborate with senior executive management, care/service line managers, providers and a variety of other employees. Communicates written and verbally. OR, Education: To qualify based on education for this grade level you must have 4 years above High School OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the high school level. You will be rated on the following Competencies for this position: Computer SkillsCustomer ServiceManages and Organizes InformationOral CommunicationOrganizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Hampton VA Medical Center 100 Emancipation Drive Hampton, VA 23667 US
• Name: Lydia Pharr
• Phone: (910)920-8709
• Email: [email protected]