The position is located in the Department of Veteran Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6), Hampton VA Medical Center, Community Based Care Clinics (CBOC). The incumbent serves as a Administrative Support Assistant for Community Based Clinics performing a variety of administrative duties which support both the work of the HCC administrator and other program managers.

Duties

Data Collection & Tracking Support Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of CBOC operations. Assists in the reporting of data/statistical results of program/project studies such as open encounters, missed opportunities, and no-show rates. Organizes computerized data sets and retrieves computerized data from VSSC, HR/MSS, VISTA, and CPRS. Reviews documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate. Monitors the encounters of clinics ensuring staff are entering encounter information correctly and are compliant with regulations. Serves as the training coordinator for the service line. Provides orientation for CBOC personnel, management, supervisors, ancillary service employees, residents, and students in the use of computer programs and coordinates introductions/meetings with other service lines in the facility. Trains new members of the service line on the computer software, to include Vista (including leave requests), Outlook, CPRS i.e., closing encounters, Vista Imaging etc. Identifies and determines training needs within the CBOC Service. Serves as the Automatic Data Processing Application Coordinator (ADPAC), the incumbent is a resource person and first point of contact for the service's staff in providing instruction, advice, and assistance with Automated Information Systems software and hardware issues. Assumes the role of the service's subject matter expert for the service's package-specific issues in the use of Vista and Office Automation applications. Reviews patches relating to the CBOC Service and changes in other software. Posts and maintains assigned Fund Control Point records, bringing discrepancies to the attention of the HCC Administrator, or designee, and advises for need of additional funding. Obtains and monitors the use of services, supplies or equipment for the office. Obtains standard office supplies and services, e.g., publications, stationary supplies, or maintenance of office equipment such as copiers, fax machines, etc. Performs clerical level work to acquire supplies and services to meet the purchase needs of the CBOC. Administrative/Clerical Support Performs the full range of clerical and administrative support work of the office. Establishes and maintains electronic and/or hard copy filing and record systems that relate to the work of the organization to include performance indicators, reports, meeting minutes, correspondence, regulations, policy statements, station memos, etc., and organizes the flow of clerical processes in the office. Receives visitors and telephone calls to the office regarding the specialty areas supported and determines the nature of requests and directs callers to appropriate staff, or personally provides the desired information involving routine or procedural matters. Performs other duties as assigned. Work Schedule: Full Time, Monday- Friday, 7:30am-4:00pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Administrative Support Assistant (OA)/PD029620 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/05/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Proficiency Requirement: Clerk-Typist, Office Automation Clerk/Assistant and Positions with Parenthetical Titles of (Typing), (Office Automation) Clerk-Typist, GS-2/4; Office Automation Clerk/ Assistant (any grade); (Typing) (any grade); and (Office Automation) (any grade): require 40 words per minute typing speed. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing clerical, administrative and data processing support to a hospital staff. Experience in utilizing a computer to gathering information from various software to include but not limited to, VISTA, Outlook or CPRS to retrieve data, create queries and gather information for developing reports. You will be rated on the following Competencies for this position: Administration and ManagementAnalytical ThinkingCustomer ServiceDecision MakingFinancial Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is basically sedentary, but a great deal of walking to all parts of the healthcare facility is required since the incumbent will be working with a variety of clinical and administrative services. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Hampton VA Medical Center 100 Emancipation Drive Hampton, VA 23667 US
• Name: Yasmin Glover
• Email: [email protected]