If you have experience as a Public Safety Dispatcher and/or in the operation of police, fire, and security radios, fire and security alarms, and closed circuit television systems that are utilized in a communication center, AND you want to play a significant role in a dynamic organization, then consider joining the Division of Emergency Management (DEM) team. For more information, visit http://www.ors.od.nih.gov/Pages/home.aspx.

Duties

As a Emergency Services Dispatcher (OA), the incumbent works primarily independently, displays full knowledge, skill, and efficiency in most work and continues to develop and/or enhance already learned knowledge, skills, and abilities to complete work listed below. The major duties and responsibilities include: Monitors primary, secondary, and emergency police and fire radio frequencies keeping track of units that have been dispatched, busy, out of service, etc. Writes clearly, concisely, distinctly, and readily understood in the English language when taking notes, entering data into data systems, or completing other types of written reports or documentation. Correctly evaluates, prioritizes, and initiates the appropriate level of response and/or equipment for each call. Receives emergency 911 and non-emergency calls from the public for Police, Fire, Guard, and other collateral support and evaluates, prioritizes, and initiates the appropriate level of response and/or equipment for each call with minimal supervision. Maintains continuous contact with the caller during emergency situations and provides instruction regarding actions to take pending the arrival of police, fire, or medical response forces. Responds to the requests of police and fire units, acknowledging all radio transmissions, and providing requested information and/or dispatching other support units, as necessary. Acts in a professional manner to obtain necessary information from individuals who may be excited, injured, confused, etc., and who may not have a good command of the English language. Performs the operational aspects and is proficient in the use of all Emergency Communications Center (ECC) equipment such as Computer Aided Dispatch (CAD) and Telecommunications Device for the Deaf (TDD).

Requirements

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of a background investigation, verification of qualifications, completion of onboarding forms, submission of required documents, and any other job-related requirement before or after appointment.
• Applicants must meet all qualification requirements by the closing date of this announcement.
• Males born after December 31, 1959 must be registered with the Selective Service.
• This position requires weekend hours, night shifts, regular or rotational shifts, holiday hours.
• If selected, you will be covered by a bargaining unit (union).
• If selected, you must be able to obtain and maintain a secret security clearance.
• Pre-employment and/or random drug and alcohol testing is required for this position.

Qualifications

To Qualify at the GS-07 level: You must demonstrate in your resume at least one (1) year of specialized experience equivalent to at least the GS-06 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: using correct response codes and terminology in dispatching and logging police and fire radio and telephone communications; operating police, fire, and security radios, fire and security alarms, and closed circuit television systems that are utilized in a communication center; documenting pertinent facts and taking notes while communicating by telephone, radio, or computer, and reconstructing or transcribing notes; and assembling, preparing, and documenting written information. To Qualify at the GS-08 level: You must demonstrate in your resume at least one (1) year of specialized experience equivalent to at least the GS-7 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: responding to the requests of police and fire units, acknowledging radio transmission and providing requested information and/or dispatching other support units as necessary; maintaining contact with the caller during emergency situations and providing instructions regarding actions to take pending the arrival of police, fire, or medical response forces; recognizing the elements of situations, incidents, and crimes in order to associate and enter the correct call type code into the Computer Aided Dispatch (CAD) for official reporting. In addition, you must be able to type at least 40 or more words per minute with 3 or fewer errors in a 5-minute sample. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12296692

Education

This job does not have an education qualification requirement.

Contacts

• Address National Institutes of Health 6701 Rockledge Drive Bethesda, MD 20892 US
• Name: Lori Palmer
• Phone: 301-594-3598
• Email: [email protected]