The Program Support Assistant position is located in the Medical Care Line (MCL) at the Michael E. DeBakey VA Medical Center in Houston, Texas. The incumbent serves as the Administrative Support/Program Support to Medical Care Line Sections. Incumbent performs work of a clinical office support nature, which encompasses a variety of different duties and responsibilities.

Duties

Monitors all aspects of the Section's administrative operating programs and makes recommendations to improve or modify methods. Reviews proposed directives/policies to ensure proper arrangement, format, consistency with existing directives, as well as the proper distribution. Serves as a liaison to the purchasing/procurement office to arrange for, monitor, and secure equipment, services, and products. Receives visitors and telephone calls to the administrative work area (nonclinical). Serves as timekeeper for Section staff in accordance with VA regulations. Serves as the ADPAC for the Section. Submits electronic e-pas requests and functions as a first point-of-contact liaison. Prepares and/or tracks program specific information such as Section workload, staffing, congressional inquiries, grants, and cooperative agreements. Collects, compiles, and tracks data and information in support of the Section's operations. Coordinates the in-processing and orientation activities for all incoming trainees (students, residents, and fellows). Contacts patients regarding written complaints in the form of PATS, White House inquiries, Congressional inquiries, etc. Assists staff with preparation of training requests, to include preparing travel requests and travel arrangements. Serves as consult coordinator, responsible for coordination of all assigned consults. Monitors patient access performance metrics, by tracking data on spreadsheets to present to the Section Chief and Supervisory Health System Specialist. Work Schedule: Monday-Friday 7:30am-4:00pm (Subject to change based on the needs of the Agency) Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD03861A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required This position is covered by AFGE bargaining unit. Per the AFGE Master Agreement, the Area of Consideration will be:

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/16/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing clerical and administrative support to an office or program. Providing consult management. Utilizing systems for Timekeeping (webTA). Scheduling appointments, clinic cancellations and rescheduling Computerized Patient Record Service (CPRS), Veterans Health Information & Technology Architecture (VistA), and Veteran Scheduling Enhancements (VSE). Applicants for this position must show possession of the following skill: 40 words per minute typing speed. Applicants may meet these requirements by self-certifying their proficiency. You should be aware your self-certification of possession of this skill is subject to evaluation and verification. You will be rated on the following Competencies for this position: Administration and ManagementCommunicationComputer SkillsCustomer Service (Clerical/Technical)Manages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, or driving an automobile, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Michael E DeBakey VA Medical Center 2002 Holcombe Boulevard Houston, TX 77030 US
• Name: Adrian Randles
• Phone: 918-310-4317
• Email: [email protected]