See below for important information regarding this job.

Duties

The incumbent assists in the administration, development and delivery of information technology (IT) systems and services. Monitors the Remedy Asset Management support groups, analyzes requests for IT hardware and software requests and provides IT assets to meet those requirements. Diagnoses and resolves problems in response to customer reported incidents. Incumbent assists in the coordination of most aspects of IT property management program for activities serviced. Assists in the development of accountability, disposition and audit procedures and prepares all related reports to include Financial Liability Investigation of Property Loss. Determines the accuracy of property and supply records. Participates in IT Inventory Management conferences. The incumbent assists in conducting studies of ITAM equipment requests to provide accurate technical appraisal in support of a recommendation for approval, modification or disapproval.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Set Schedule
• Security Requirements: Non-Critical Sensitive
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: Yes
• This position and any future selections from this announcement may be used to fill various shifts located within enter locations/organizations.

Qualifications

To qualify for an IT Specialist (CUSTSPT), your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: - Provide advice and assistance to customers on a variety of applications, operating systems and IT equipment. - Developing and ensuring the development of time-phased action plans; developing project controls and monitoring project progression, preparing and providing status reports and briefings. - Possess the ability to plan, prioritize, and manage multiple tasks. analyze problems, determine the depth of the problems and either totally resolves the problems or make practical recommendations on how problems can be resolved and apply this knowledge effectively. - Plan, schedule and conduct projects and studies to evaluate and recommend ways to improve the effectiveness and efficiency of work operations in a program or work setting. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address DLA Information Operations J6 8725 John J Kingman Rd Ft Belvoir, VA 22060-6221 US
• Name: Crystal Wilborn
• Phone: 717-770-2919
• Email: [email protected]